Viewing 30 posts - 1 through 30 (of 42 total)
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  • September 28, 2021 at 1:36 pm #1322635
    neotel2k

    The menus are created and selected and added to the footer areas in Widgets. But suddenlym, after the update, the footer menus are gone. Can you help?

    September 29, 2021 at 7:11 am #1322729
    Rikard

    Hey neotel2k,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    September 29, 2021 at 4:37 pm #1322849
    neotel2k

    url: https://www.neotel2000.com/

    Menu items: https://ibb.co/GT4hpNL

    Widget footer with menu added: https://ibb.co/fvdxZ0D

    September 29, 2021 at 6:02 pm #1322853
    Wulius

    I have the same problem. Widgets and footer don´t show up on my Enfold-Sites!

    • This reply was modified 3 years, 2 months ago by Wulius.
    September 29, 2021 at 6:56 pm #1322860
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Regards,
    Yigit

    September 29, 2021 at 6:59 pm #1322861
    Wulius

    I have a few Enfold-Sites. At some there are also other issues. How to handle that best?
    Regards

    • This reply was modified 3 years, 2 months ago by Wulius.
    September 29, 2021 at 7:06 pm #1322865
    Yigit

    Hi @Wulius,

    Could you please create temporary admin logins and share them privately? I could not reproduce the issue on my local installation. It would be glad if we could login and take a look :)

    Best regards,
    Yigit

    September 29, 2021 at 8:35 pm #1322873
    Wulius

    Hi, please find the temp-admin logins for three sites in the private area.
    There are some more to which I can´t provide access right now. So if there is a general ‘how-to-fix’ I would be glad if you could share it.

    Thanx in advance!

    Best regards
    Wolfgang

    September 29, 2021 at 9:37 pm #1322875
    blueballroom

    I too would like to be alerted when there is a fix for the missing footer error – my website also experienced this issue.
    I ended up restoring from backup.
    Thank you in advance.
    Max

    September 29, 2021 at 9:57 pm #1322877
    Yigit

    Hi @Wulius,

    I could not login to your first site. I temporarily switched to parent theme on your second site and footer menu showed up. The second and the third sites both have modified header.php file on child theme so I think it could be related. Could you please try to copy new header.php file from Enfold 4.8.6.3 and update your modifications you made on it on your child theme, Wolfgang?


    @blueballroom     Thanks for reporting, Max. Have you modified any theme files on your child theme?

    Best regards,
    Yigit

    September 30, 2021 at 8:27 am #1322940
    neotel2k

    Please find attached the private detailes for my credentials.

    Looking forward to hear from you.

    Thanks

    September 30, 2021 at 11:38 am #1322957
    Wulius

    Hi Yigit,
    yes, the edited header.php seems to be the main villain. Had to do some adjustments at other points but no big deals.

    Looks like everything´s fine again. Thx for the support!

    Best regards,
    Wolfgang

    September 30, 2021 at 11:50 am #1322960
    Yigit

    Hi @neotel2k,

    Thanks for the information! It seems like you have also modified header.php file on your child theme. Could you please copy a fresh header.php file from Enfold 4.8.6.3 and re-apply the modifications on your child theme and check if that helps? :)


    @Wulius     You are welcome! Always happy to help :) Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

    September 30, 2021 at 11:55 am #1322962
    neotel2k

    @Yigit I don’t understand: You want me to download the parent theme folder again and replace the header.php file in the parent theme folder, don’t you? But, shall I keep my header.php file in Child theme? (cause I have stuff there i need to keep)

    September 30, 2021 at 2:01 pm #1322988
    Yigit

    Hi,

    I have attached a copy of header.php file from Enfold 4.8.6.3 in private content field below. Please download it, add the stuff you would like to keep from header.php file of your child theme, rename header.php file on your child theme to old-header.php and then upload new header.php file to your child theme. Review your website and if there are no issues, remove old-header.php file from your child theme :)

    Regards,
    Yigit

    September 30, 2021 at 2:15 pm #1322992
    neotel2k

    But if I do like this, then with the next update of the theme, header.php will get updated too, and i will lose the changes i made on it, am i right?

    September 30, 2021 at 2:20 pm #1322995
    Yigit

    Hey,

    If you keep modified header.php file on your parent theme, yes. However you should keep modified file on your child theme to avoid that. We are only copying fresh version of header.php file from parent theme to update it on your child theme. Then we add the changes (stuff you would like to keep) on that file and replace it with header.php file on your child theme :)

    Regards,
    Yigit

    September 30, 2021 at 2:42 pm #1323009
    neotel2k

    @Yigit I am very sorry but I still don’t understand what the step are and I don’t want to mess anything up.

    Tell me, that header.php I downloaded, should I paste it where? My currrent header.php in parent theme or in child theme?

    And, what do I do whatever I have currently in my header.php for my child theme?

    September 30, 2021 at 2:47 pm #1323013
    Yigit

    Hi,

    – Please download Header.php file (I will call this one “new header.php file”) I shared here – https://kriesi.at/support/topic/footer-navigation-is-missing-after-the-update-of-today/#post-1322988
    – Open header.php file on your child theme (I will call this “old header.php file”) and copy the changes you made on that file (stuff you would like to keep)
    – Paste those changes/stuff you would like to keep into new header.php file.
    – Rename old header.php file to “old-header.php”
    – Upload new header.php file to your child theme.
    – Now your child theme is using the new header.php file.
    – Review your website and if there are no issues, you can remove old-header.php file from your child theme. If there are, you have old-header.php file as backup.

    I know it might get confusing but I hope it is clear this time :)

    Regards,
    Yigit

    September 30, 2021 at 2:57 pm #1323016
    neotel2k

    Please find in private details the header.php I have for my child theme. I don’t know what part I need to paste in the other header.php. As you can see, a lot of the content seems to be the same. But I am not a php coder so I will probably do it wrong. Can you send me back the header.php with the changes I made in the child theme? That’ll be way easier for me.

    Thanks a million

    September 30, 2021 at 3:08 pm #1323021
    Yigit

    Hey,

    It seems like only changes you made on header.php file were adding scripts. You can actually add the code I shared in private content field into functions.php file of your child theme and remove header.php file from your child theme :)

    Regards,
    Yigit

    October 1, 2021 at 9:52 am #1323110
    neotel2k

    It keeps giving me errors. It won’t let me save the file. I am attaching here my current functions.php for my child theme. Please, I’d appreciate you send it back, updated now with the new code. Thanks

    October 2, 2021 at 5:47 pm #1323288
    Mike

    Hi,
    Please try removing your function and adding [nolink] to the Enfold Theme Options ▸ Footer ▸ Copyright field
    2021-10-02_005.png

    Best regards,
    Mike

    October 4, 2021 at 10:51 am #1323413
    neotel2k

    @Mike Hi Mike! I don’t think your answer is any related to the issue I am facing here. But thanks.

    @Yigit     Can you help?

    October 4, 2021 at 10:51 am #1323414
    neotel2k

    I need to show my footer navigation now please guys.

    October 4, 2021 at 11:37 am #1323424
    Yigit

    Hi @neotel2k,

    Could you please post FTP logins here privately as well so in case your website throws error when we edit the file, we can quickly fix it via FTP? :)

    Regards,
    Yigit

    October 4, 2021 at 12:31 pm #1323445
    neotel2k

    It won’t let you connect I’m affraid. I work here in a Company and they don’t allow connections from the outside so the system won’t let you. Sorry :( If you send me the updated functions.php for my Child theme, I will make sure I have a backup of that file first ;)

    October 4, 2021 at 12:33 pm #1323446
    neotel2k

    I ask you to do this @Yigit cause I am not a developer

    October 4, 2021 at 12:58 pm #1323453
    Yigit

    Hi,

    Please open the link in private content field, copy everything inside “RAW Paste Data” section and then go to Appearance > Editor and edit Functions.php file and replace it with the new code and then remove header.php file from your child theme via FTP.

    Best regards,
    Yigit

    October 4, 2021 at 4:33 pm #1323498
    ronmann

    I am having the same issue. My footer area has disappeared when using the child theme. Where can I get the Header.php file that will fix this? My developer is copying the php file from the main theme and using that for the child theme. Will this work?
    Thanks,
    Ron

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