Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 31, 2017 at 5:57 pm #870913
    hobart

    I am not sure what changed but our footer menus no longer show. Any ideas?

    October 31, 2017 at 6:03 pm #870914
    Yigit

    Hi hobart!

    Please go to Appearance > Menus and make sure that you have created your footer menu and checked “Enfold footer menu” under Menu settings.

    Best regards,
    Yigit

    October 31, 2017 at 6:06 pm #870916
    hobart

    Yes, these are all set that way. It worked fine when we set this up. Not sure what changed.

    October 31, 2017 at 6:15 pm #870918
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    November 1, 2017 at 1:13 am #871036
    hobart

    Done, using that email address

    November 1, 2017 at 2:15 am #871043
    hobart

    not sure if it needs a unique login URL, but here it is:

    November 3, 2017 at 9:55 pm #872310
    Basilis

    Hi,

    I logend in and checked.
    The problem here is happening. I would suggest to disable some plugins so you can check where it is been generated as an issue

    Best regards,
    Basilis

    November 7, 2017 at 12:37 am #873457
    hobart

    I disabled all plugins, refreshed and still the same.

    November 8, 2017 at 4:29 am #873976
    Rikard

    Hi,

    The markup is there but it’s not showing for some reason, I’m not sure why unfortunately. Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    November 9, 2017 at 6:17 am #874430
    hobart

    Unfortunately, that didn’t fix the issue. I removed all custom CSS to see if there was an issue there and that wasn’t it. Disabled all plugins, still the same.

    November 11, 2017 at 7:16 pm #875563
    Victoria

    Hi hobart,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
.html_burger_menu_active #footer .menu-item {
    display: block;
}

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 29, 2018 at 12:30 am #991002
    olauno

    Having this issue on a site, moved to new server, reloaded wp files reloaded new enfold files. footer not showing. gone through all things i could think and or found on forum though no luck can you point me in the right direction or see what i am missing?
    info in private content

    July 29, 2018 at 5:21 pm #991107
    Victoria

    Hi olauno,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

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