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  • #1246592

    Hi – neither my Google fonts (selected through Enfold Theme options) nor the icon fonts are loading. I’ve tried turning off all plugins, enabling/disabling maintainence mode and, reinstalling wordpress.

    Any suggestions?

    #1246696

    Hey tsays,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1247997

    Thank you Nikko. We can close this topic. I ended up putting the site in maintenance mode, changing the fonts to an Enfold font and saving that. Then repeating the process but selecting a google font. That seemed to kick it into gear again.

    #1248063

    Hi,

    Great, I’m glad that you got things working and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 4 posts - 1 through 4 (of 4 total)
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