Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 11, 2021 at 5:54 pm #1279818
    aledelpu

    hi,
    when opening the website for the first time on a browser, fonts are not showing correctly (i mean fonts showing are not the one I selected).
    then, if I refresh the page, or open it on the same browser, they load correctly.
    screenshot first opening https://snipboard.io/1FGH2o.jpg
    screenshot after acceppting cookies and refresh of the page https://snipboard.io/nSV0gO.jpg

    I am using Enfold 4.7.6.4 with WP Fastest Cache 0.9.1.5, and I’m using native Privacy and Cookie options. Does it depend on them?
    Are the fonts not loading correctly because they are somehow blocked by the cookie system on first opening on a new browser?
    How can I solve it? The website should be fine from the first opening, and it was working fine until a few weeks ago.

    Thanks

    February 14, 2021 at 5:07 am #1280369
    Rikard

    Hey aledelpu,

    Thanks for the login token. I can’t reproduce the problem on my end though, I checked in both a regular and incognito/private browser window, and the correct font is shown on first load in both browsers. What exactly do we need to do in order to reproduce the results in your screenshots?

    Best regards,
    Rikard

    February 19, 2021 at 11:54 am #1282190
    aledelpu

    Hi Rikard
    to reproduce the results you just need to open the paghe for the first time on your browser.
    I tried from my desktop and from a friend’s and the result is the same: on the first opening the font is not correct.

    Please let me know what could be. I have this Issue only on Enfold websites (https://www.lamachine.it/ and https://www.angolofioritopisa.it/). I guess it depends on how Enfold cookie settings work. Could that be so?

    Thanks

    February 20, 2021 at 2:47 pm #1282474
    Rikard

    Hi,

    Thanks for the update and video, but I still can’t reproduce the problem on my end. I didn’t accept any cookie settings, loaded the page in an incognito window, and the correct font is loading on first load. What exactly do we need to do in order to get the results you are getting on your end?

    Best regards,
    Rikard

    February 22, 2021 at 3:55 pm #1282837
    aledelpu

    Hi Rikard
    thanks for getting back
    actually as i’ve written, to reproduce the results i just open the page for the first time on my browser and the font showing is not the right one.
    My friend did the same from a different browser and pc.

    So, what coud it be? Can it be something to deal with google chrome settings in italy about cookies?
    Thanks

    February 25, 2021 at 2:35 pm #1283673
    Ismael

    Hi,

    Thank you for the update.

    Yes, the font files are probably blocked initially because of the privacy options, so users have to accept the cookies first or give their consent to the privacy policies and refresh the page. If you want the font files to load without user consent or without them interacting with the privacy options first, the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior settings has to be set to the first or second option.

    Best regards,
    Ismael

    February 25, 2021 at 5:59 pm #1283727
    aledelpu

    thanks
    it works :)

    February 26, 2021 at 3:23 pm #1283867
    Ismael

    Hi,

    You’re welcome! Please do not hesitate to open another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

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