Fonts changed and Envato Token says invalid. ...but it is valid. - Support

Viewing 21 posts - 1 through 21 (of 21 total)

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September 25, 2019 at 5:10 pm #1141873
SurferRob
Participant
Hello!

We’ve had this issue before and somehow it corrected. But now that the site is live, we can’t have this happening. For some reason the fonts are changing to Helvetica. All of our headings are set to Roboto Slab and were correct a couple days ago. Now they all the sudden are different.

I’ve tried changing the fonts and updating to see if they change and they don’t. Something is blocking them from being correct. Also, getting this error on the theme update panel:

Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.

This is incorrect because we just bought this theme from Envato on 8/28/19. I have the license PDF. Here’s a copy of the text from the PDF since there’s no upload option here:

License Certificate
This document certifies the purchase of the following license: REGULAR LICENSE.
Details of the license can be accessed from your downloads page.

For any queries related to this document or license please contact Envato Support via https://help.author.envato.com
Envato Pty Ltd (ABN 11 119 159 741)
PO Box 16122, Collins Street West, VIC 8007, Australia
THIS IS NOT A TAX RECEIPT OR INVOICE
- This topic was modified 5 years, 1 month ago by SurferRob. Reason: Removed private info from Envato purchase form
September 25, 2019 at 8:12 pm #1141980

Victoria
Inactive Moderator

Hey Rob,

Please have a look at our docs here, on how to generate a token, the item purchase code is not the token:

Theme Registration

If you need further assistance please let us know.
Best regards,
Victoria

September 25, 2019 at 8:20 pm #1141988

SurferRob
Participant

This reply has been marked as private.

September 25, 2019 at 8:22 pm #1141991

SurferRob
Participant

Nope. Didn’t change any of the fonts to the styling that’s chosen.

So the theme’s validated and updated now. Just have the font issue lingering. :(

September 26, 2019 at 3:51 pm #1142318

Victoria
Inactive Moderator

Hi SurferRob,

Please describe in more detail the font issue.

Could you please attach some screenshots of the issue?

Best regards,
Victoria

September 26, 2019 at 4:04 pm #1142333

SurferRob
Participant

This reply has been marked as private.

September 27, 2019 at 7:33 pm #1142904

SurferRob
Participant

This reply has been marked as private.

September 29, 2019 at 7:52 pm #1143128

Victoria
Inactive Moderator

Hi SurferRob,

The fonts are not working because now the cookie for the Google fonts has to be implemented. Please have a look at our docs here

Privacy & Cookies

Best regards,
Victoria

September 30, 2019 at 6:28 pm #1143469

SurferRob
Participant

This reply has been marked as private.

September 30, 2019 at 9:02 pm #1143494

SurferRob
Participant

Interesting thing we just noticed. The fonts are correct on Mobile, but not desktop/laptop.

October 1, 2019 at 11:40 pm #1143972

SurferRob
Participant

This reply has been marked as private.

October 2, 2019 at 4:41 am #1144036

Ismael
Moderator

Hi,

Thank you for the update.

We found this error or warning in the console.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://xgm.aus.mybluehost.me/wp-content/uploads/avia_fonts/type_fonts/roboto-slab/robotoslab-light.ttf. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).

It means that the source, where the fonts files are, is not accessible. Please make sure that the server is configured properly or that cross origin requests are allowed. More info in the documentation.

// https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

Best regards,
Ismael

October 2, 2019 at 7:46 pm #1144250

SurferRob
Participant

This reply has been marked as private.

October 4, 2019 at 6:00 am #1144867

Ismael
Moderator

Hi,

Thank you for the update.

Did you add the CORS snippet from the documentation in the .htaccess file? The font where the files were uploaded is different from the actual domain name (see private field), so it can’t get through. Is that where your WordPress installation is located?

Best regards,
Ismael

October 4, 2019 at 6:05 pm #1145039

SurferRob
Participant

This reply has been marked as private.

October 4, 2019 at 6:11 pm #1145041

SurferRob
Participant

This reply has been marked as private.

October 7, 2019 at 2:34 am #1145590
Ismael
Moderator
Hi,

Sorry for the delay.

The Roboto Slab font is now set as the default font of the heading tags. How did you fix it?
```
#top #wrap_all .header_color h1, #top #wrap_all .header_color h2, #top #wrap_all .header_color h3, #top #wrap_all .header_color h4, #top #wrap_all .header_color h5, #top #wrap_all .header_color h6, #top #wrap_all .main_color h1, #top #wrap_all .main_color h2, #top #wrap_all .main_color h3, #top #wrap_all .main_color h4, #top #wrap_all .main_color h5, #top #wrap_all .main_color h6, #top #wrap_all .alternate_color h1, #top #wrap_all .alternate_color h2, #top #wrap_all .alternate_color h3, #top #wrap_all .alternate_color h4, #top #wrap_all .alternate_color h5, #top #wrap_all .alternate_color h6 {
    color: 
    #ffffff;
    font-family: 'roboto-slab','HelveticaNeue','Helvetica Neue','Helvetica-Neue',Helvetica,Arial,sans-serif;
    font-weight: bold;
    text-transform: none;
}
```
Best regards,
Ismael
October 7, 2019 at 10:17 pm #1145943

SurferRob
Participant

This reply has been marked as private.

October 9, 2019 at 5:32 am #1146370

Ismael
Moderator

Hi,

Alright. Shall we close this thread then? Thank you for your patience.

Best regards,
Ismael

October 9, 2019 at 7:05 pm #1146611

SurferRob
Participant

This reply has been marked as private.

October 11, 2019 at 5:05 am #1147004

Ismael
Moderator

Hi,

Cool. Let us know in another thread if you need anything else.

Have a nice day.

Best regards,
Ismael
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