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February 18, 2019 at 7:06 pm #1068536
The fontello icons I downloaded suddenly stopped displaying properly on the front-end. However, when I look a the preview in WordPress, the icons appear to be working fine.
February 18, 2019 at 7:44 pm #1068566Hey cpetroff1321,
I tried to check on the link you gave in private content, however it returns:
Nothing Found Sorry, the post you are looking for is not available. Maybe you want to perform a search?
Best regards,
NikkoFebruary 18, 2019 at 8:06 pm #1068577Sorry, below is a better link.
February 19, 2019 at 1:37 am #1068689Hi cpetroff1321,
This is what I see on my end (screenshot in private content).
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoFebruary 19, 2019 at 8:53 pm #1069086See below
February 20, 2019 at 12:51 pm #1069429Hi cpetroff1321,
Please rename the icons file that you uploaded and upload again, the name now is causing conflict.
Best regards,
VictoriaFebruary 20, 2019 at 8:06 pm #1069665I deleted the existing file and uploaded under a new name, but still not rendering correctly. I tried a couple different names, and also tried downloading a completely new icon file. When the icon starts to fade in, it shows correctly, but then when it comes into full view, it reverts to a different icon.
February 24, 2019 at 11:54 am #1070893Hi cpetroff1321,
Which browser are you using?
Best regards,
Victoria -
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