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Viewing 17 posts - 1 through 17 (of 17 total)
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  • April 9, 2015 at 12:12 pm #425850
    mint

    Hi Guys,

    I know there have been a couple of posts similar to this so apologies, however, I have tried the fixes suggested but unfortunately have not managed to find a solution.

    All fontello icons are missing from the current site. Interestingly they were visible during development of the site. I recently changed some settings to repoint the server to the live domain url and since then both the development site and the live site have not shown the icons.

    All browsers tested so far (Chrome, Firefox and Safari [Latest]) display blank squares or in Firefox case squares with Fontello id codes inside.

    I have had a look at the console errors and noticed a 404 (Not Found) status on the fontello file paths. I double checked the paths via FTP and the files are there so I wondering has the redirect caused some confusion.

    http://subdomain.sIDXXX.gridserver.com/:/subdomain.sIDXXX.gridserver.com/wp-con…emplatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff?v=3

    I had originally changed the General WordPress settings for the Site Address (URL) to the live domain, which gave the 404 error as below

    http://www.domain.com/:/subdomain.sIDXXX.gridserver.com/wp-con…emplatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff?v=3

    The site is hosted on a Media Temple Gridserver and the domain is 123-reg. The rest of the site seems to load fine, all content, images, assets and contact forms etc are working no problem, just the fontello fonts are not loading.

    Thanks in advance guys,
    .andy

    April 9, 2015 at 1:51 pm #425899
    Yigit

    Hey Andy

    Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions

    Regards,
    Yigit

    April 9, 2015 at 1:58 pm #425911
    mint

    Hi Yigit,

    Thanks for the reply. I’ve had a look and all folder/file permissions are correct/as required.

    .andy

    April 9, 2015 at 2:02 pm #425914
    Yigit

    Hi!

    Have you tried .htaccess solution suggested here – http://kriesi.at/documentation/enfold/enable-cors/ ?

    Image and font path is currently as following
    Images- http://retlan.s198968.gridserver.com/wp-content/uploads/
    Fonts – http://www.retlanrenewables.com/:/retlan.s198968.gridserver.com/wp-content/uploads/

    Cheers!
    Yigit

    April 9, 2015 at 2:19 pm #425939
    mint

    Yeah have tried the CORS .htaccess update, no joy unfortunately. I even tried some of the forum users suggestions in terms of adding snippets to the fontmanager.class.php but again no joy there. Anything that hasn’t worked I have removed though.

    .andy

    April 9, 2015 at 2:22 pm #425946
    Yigit

    Hi!

    Can you please contact your service provider and have them look into the issue?

    Regards,
    Yigit

    April 9, 2015 at 2:25 pm #425950
    mint

    Will do Yigit, could you advise on the best way to describe the issue to them? Is it as simple as describing as I have above or would there be a more technical way to put it?

    Thanks again for your replies and efforts.

    .andy

    April 9, 2015 at 2:29 pm #425954
    Yigit

    Hi!

    You can explain the issue as you did in your first post. They should understand it as soon as they check the console :)

    Cheers!
    Yigit

    April 9, 2015 at 9:17 pm #426201
    mint

    Hi Yigit,

    I got in touch with MediaTemple to see if they could help with the issue. Unfortunately they didn’t see any issue on the server side of things and could only offer basic suggestions to rectify the situation.

    I changed some server side details and will have to wait for DNS reconfiguration but wanted to reply in the hope this support request could remain open.

    Thanks,
    .andy

    April 10, 2015 at 5:49 am #426362
    Yigit

    Hi!

    Do not worry .andy, we are keeping the thread open to hear from you :)

    Cheers!
    Yigit

    April 13, 2015 at 2:07 pm #427491
    mint

    Hi Yigit,

    I’m still having difficulties with this. I’ve tried a number of different options and all have failed so far. I’m pretty sure the issue is down to a redirect that is being forced on the fontello folder. I have no idea how it’s managed to get there and I’m struggling to work out how best to remove/override it.

    The redirect in question is: http://retlan.s198968.gridserver.com/:/retlan.s198968.gridserver.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.ttf?v=3

    If I could get rid of the first http://retlan.s198968.gridserver.com/:/ I’m guessing that would resolve the problem. I know it’s most likely an issue with the domain and hosting server being different and having to ping the info back and forth, but I was wondering if there was maybe some script I might be able to add to the function.php or maybe something I could add to the htaccess doc to override/correct this?

    If you or the team can think of anything do let me know.

    Thanks,
    .andy

    April 13, 2015 at 2:43 pm #427506
    mint

    Hmmm I think I am getting somewhere now Yigit. I have hacked together a similar solution to another user support request. (mikogradle) https://kriesi.at/support/topic/fontello-icon-fonts-failing-in-ssl-https/

    I’m guessing this might be overwritten again on an update but thought I’d let you know where I’m at. Would still appreciate any help or ideas you can offer…

    Thanks again,
    .andy

    April 13, 2015 at 4:46 pm #427590
    mint

    Hi Yigit,

    Just thought I’d let you know all sorted now. Thanks for your assistance on this. Feel free to close the thread if need be.

    .andy

    April 13, 2015 at 4:50 pm #427594
    Yigit

    Hey!

    Thanks for letting us know .andy! Do you mind sharing your solution? :)

    Cheers!
    Yigit

    April 13, 2015 at 4:57 pm #427603
    mint

    Hi Yigit,

    I believe credit would be due to mikogradle. His post here: https://kriesi.at/support/topic/fontello-icon-fonts-failing-in-ssl-https/ was the basis for the fix/hack.

    Adding the line $fstring = str_replace(‘http:’,”, $fstring); to the font-manager.class.php seems to have worked for me also. Although a copy paste of Mikogradles code may cause some users issues as the unicoding doesn’t seem to match up and so some characters change to ? rather than the indented quote marks. Also the ” between the commas above is 2 single quotes rather than a double quote.

    Maybe very clear to someone who knows what they are doing but to someone like myself who was very much out of my depth I had to take a couple of edits to get it right.

    Hope that helps someone out in future. Fingers crossed it’s future update proof…

    Thanks again,
    .andy

    April 13, 2015 at 4:59 pm #427605
    mint

    p.s. I noticed after I make a post here the thread doesn’t automatically update and I have to refresh the page. I think get a couple of error messages just above the comment box. The error messages are:

    ERROR: Slow down; you move too fast.
    ERROR: Duplicate reply detected; it looks as though you’ve already said that!

    I’ve left a good lot of time before refreshing the page but still get the above errors. Just thought I’d mention it.

    Thanks & Good Luck,
    .andy

    April 13, 2015 at 5:05 pm #427609
    Yigit

    Hi!

    Thanks! We are aware of the issue but unfortunately we have not been able to reproduce it yet. I am marking this thread as resolved. Feel free to start a new one if you have any other questions or issues

    Best regards,
    Yigit

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