Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 6, 2022 at 5:00 pm #1350821
    Roberta

    Hi,

    Since the last plugin update, the font color and font size of individual text boxes get overridden. This is happening on all pages. As an example, they are set to white on this page (https://wearesrna.org/shaping-the-future/our-programs/abcs-of-nmosd/) but they show up as black instead of white. Could you support, please?

    ABCs of NMOSD

    May 7, 2022 at 10:44 am #1350847
    Rikard

    Hi Roberta,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 7, 2022 at 4:53 pm #1350881
    Roberta

    Hi Rikard,

    Thanks so much, here it is.

    May 8, 2022 at 9:17 am #1350929
    Rikard

    Hi,

    Thanks for that. /wp-admin/ leads to a 404 page, and /wp-login.php gives me this message:

    Access denied Error code 1020
    You do not have access to wearesrna.org.

    The site owner may have set restrictions that prevent you from accessing the site. Contact the site owner for access or try loading the page again.

    How can we login to your site?

    Best regards,
    Rikard

    May 8, 2022 at 9:20 am #1350932
    Roberta

    Sorry, I forgot to mention the login page is different. Please see the private section below.

    Roberta

    May 8, 2022 at 5:01 pm #1350952
    Rikard

    Hi,

    The primary colour is set to black in the theme options, so the rendering seems to be correct. Are you specifying that text to be white some place else?

    Best regards,
    Rikard

    May 9, 2022 at 6:16 am #1350989
    Roberta

    Hi Rikard,

    Yes, I’m specifying a different color and font size of individual text boxes.

    individual text box options

    • This reply was modified 2 years, 6 months ago by Roberta.
    May 9, 2022 at 9:29 am #1351014
    Rikard

    Hi,

    Thanks for the clarification. I see the problem on your site, I can’t reproduce it on a test installation though. Does it make any difference if you deactivate all plugins, or activate the parent theme?

    Best regards,
    Rikard

    May 9, 2022 at 10:05 am #1351020
    Roberta

    Hi Rikard,

    I have no idea why it’s happening since the last update. On our dev site (which is a literal clone of our live site as per this morning) things look good, while on the live site these functionalities do not work. For example, see:

    What is ADEM? | Acute Disseminated Encephalomyelitis

    What is ADEM? | Acute Disseminated Encephalomyelitis

    or

    ABCs of NMOSD

    ABCs of NMOSD

    We would be incredibly appreciative if you could help us figure out what is happening.

    May 9, 2022 at 10:09 am #1351021
    Roberta

    Hi again, Rikard,

    I’m not sure whether you did something during these two minutes, but I refreshed the page and everything looks perfect now.

    If not, it’s a mystery, but I’m glad it’s solved!

    May 9, 2022 at 10:36 am #1351026
    Yigit

    Hi Roberta,

    We are glad that it is working fine now!

    It could have been server sided cache if you have one. In case you experience similar issue in future, please try clearing dynamic cache on your server and check if that helps :)

    Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

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