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  • July 23, 2015 at 9:20 pm #477964
    ejo14

    The following message came from Google about the Enfold theme, please advise on how to fix this?

    Usability error Pages with errors
    1 Viewport not configured 16
    2 Small font size 16
    3 Touch elements too close 16
    4 Content not sized to viewport 8

    • This topic was modified 9 years, 5 months ago by ejo14.
    July 23, 2015 at 9:25 pm #477969
    ejo14

    Also there is a blank shopping cart icon showing up on mobile view, how can that be removed?

    July 24, 2015 at 1:30 am #478022
    renomart

    I am getting the same message too.

    Google systems have tested 18 pages from your site and found that 89% of them have critical mobile usability errors. The errors on these 16 pages severely affect how mobile users are able to experience your website. These pages will not be seen as mobile-friendly by Google Search, and will therefore be displayed and ranked appropriately for smartphone users

    Usability error Pages with errors
    1 Viewport not configured 16
    2 Small font size 16
    3 Touch elements too close 16
    4 Content not sized to viewport 13

    Help!

    July 24, 2015 at 1:52 am #478024
    ClevelandSeoGuy

    I just got the notice today also from webmaster tools, take a look at the screenshot: https://www.dropbox.com/s/edrzm0qx1bzscz8/Screenshot%202015-07-23%2019.51.37.png?dl=0

    July 24, 2015 at 9:21 pm #478393
    ejo14

    Hello?

    July 25, 2015 at 6:52 am #478567
    Rikard

    Hi,

    If you reply to your own thread it will be sent to the back of our support queue, please refrain from doing this unless you think it’s very important for us being able to help you better.

    You can change font size etc for mobile but we would need to know what size to change it to? Also, you shouldn’t get too caught up on what reports like these say. If you find the usability good on your site, you don’t need to change anything.

    Regards,
    Rikard

    • This reply was modified 9 years, 4 months ago by Rikard.
    July 25, 2015 at 9:02 am #478599
    renomart

    Well, Google is going to drop my rankings…

    ‘These pages will not be seen as mobile-friendly by Google Search, and will therefore be displayed and ranked appropriately for smartphone users’

    July 25, 2015 at 9:44 am #478614
    Rikard

    Hi,

    Have you noticed any lower ranks? Again, these are automised test and can’t really compare to human interaction. We can help you out with your problems but we need more details:

    1 Viewport not configured 16 – No it’s not, Enfold is displayed at a 1:1 ratio, if you display content in a clear fashion there is no need to be able to zoom in.
    2 Small font size 16 – We need to know what areas of the site you want to increase the font size.
    3 Touch elements too close 16 – What elements are they and how much further apart do the need to be?
    4 Content not sized to viewport 8 – Can you see the content on your site? If you can, this is not true.

    Regards,
    Rikard

    July 25, 2015 at 3:58 pm #478662
    renomart

    Ok. Thanks

    July 27, 2015 at 7:36 am #478913
    Rikard

    Hi,

    Please let us know if we can help you further on the topic with the details listed in my previous post.

    Regards,
    Rikard

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