Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • June 2, 2022 at 12:05 pm #1353902
    fkm

    Hi Enfold team,

    I just realized that after clicking the last tab of the accordion that I´m using for my website repeatedly, the first tap disappears suddenly and become an empty line.

    Please see screenshots:
    01.jpg: open the last tab
    02.jpg: everything is fine
    03.jpg: closed and opened the last tab again and the first tap disappeared

    Please let me know what could be causing this and how to fix it.

    Thank you very much in advance.

    Best regards,
    fkm

    June 5, 2022 at 5:09 pm #1354232
    Mike

    Hey fkm,
    Thank you for your patience, please try disabling your customizations css & js and any plugins and check if this is still occurring, recently you had asked about modifying the toggles.js on this site and in another thread you asked about changing the accordion sorting options so perhaps these or other modifications are causing this.
    If you are not sure how to disable your customizations, try activating your parent theme and checking again, otherwise please include an admin login in the Private Content area so we can examine further.

    Best regards,
    Mike

    June 7, 2022 at 11:52 am #1354372
    fkm

    Hey Mike,

    thank you very much for your reply.

    Actually ì´m not sure how to do disable my costumizations and worrried about unwanted changes.
    So I´ll try to activate my parent theme and check again!?

    Would that be the right way to do it in the wordpress backend:
    Design (Apperance) > Themes > Aktivieren (“activate” Enfold parent theme instead of child theme) ?
    Please also see screenshot.

    Thanks a lot in advance for another reply.

    Best regards,
    fkm

    June 7, 2022 at 2:07 pm #1354385
    Mike

    Hi,
    Thanks for the login, I was able to test and found that you had the first and last toggles with the same Custom Tab ID
    2022-06-07_002.jpg
    Tab IDs need to be unique, I changed the top one to 2020-04-02 so it would be unique and now the error is resolved, please check.

    Best regards,
    Mike

    June 7, 2022 at 4:22 pm #1354422
    fkm

    Hi Mike,

    that was the mistake (my mistake), now it works fine. :)

    I´m impressed – thank you very much.

    Best regards,
    fkm

    June 7, 2022 at 6:02 pm #1354435
    Rikard

    Hi,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    June 8, 2022 at 9:21 am #1354493
    fkm

    Hi Rikard,

    the topic is successfully completed, so please feel free to close it.

    Thank you.

    Best regards,
    fkm

    June 8, 2022 at 12:03 pm #1354512
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘first accordion tab disappears when clicking/opening last tab repeatedly’ is closed to new replies.