Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 21, 2021 at 1:11 am #1295640
    envatojlc

    I have discovered that when I click on an Image, the mini-tool bar (contains paragraph options, pencil and quit) does not popup in the Firefox browser. The popup allows us to edit the access the “Alternate Text,” “Display Settings,” etc.

    But the Popup will “popup” in the Safari, Brave, and Chrome browsers. The Popup only fails to “popup” in Firefox. I have copied the production site to staging and the problem persists in only Firefox. However, if I double click in Firefox the popup occurs.

    Is there an explanation?

    Thank you,

    — John

    April 23, 2021 at 6:52 am #1296199
    Rikard

    Hey John,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 24, 2021 at 4:31 pm #1296531
    envatojlc

    Please see Private Content.

    The problem can be quickly found if you navigate to the lower row of four images on the homepage (www.neverthirsty.org). Enter the backend and attempt to edit the features of one of the images. This problem only occurs in FireFox.

    Thank you for the support.

    April 27, 2021 at 6:15 am #1296901
    Rikard

    Hi,

    Thanks for that. I’m not sure I understand the problem you are having, is it when trying to edit an image under Media in the WordPress menu? If you could try to explain the problem a bit further, or post a screenshot highlighting it, then we can check it on our end after that.

    Best regards,
    Rikard

    April 27, 2021 at 9:58 pm #1297078
    envatojlc

    Please see the Private Content

    May 1, 2021 at 4:27 am #1297655
    Rikard

    Hi John,

    Thanks for the update and clarification. I checked your site using Firefox, but I can’t see any problems on my end, please see screenshot in private. Could you try clearing the cache from Firefox, then restarting it, to see if that helps please?

    Best regards,
    Rikard

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