Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 14, 2019 at 7:13 pm #1118513
    ESWEENEY113

    We’re using the Cart66 plugin as a shopping cart on our site. For some reason, no matter which payment gateway we choose (e.g., Stripe, Authorize.net), all of the fields display for a user to enter information (eg., Name, Address, Zip code), however the only one that does not display is State. So visitors are not able to complete the online purchase since they can not enter their state. I thought it was an issue with the Authorize.net setting at first, but then saw it also happens when we select Stripe as our payment gateway. I’m wondering if this is an issue with the theme. Has this come up before? Any advice would be greatly appreciated :) Thanks!

    July 14, 2019 at 10:57 pm #1118605
    Mike

    Hey ESWEENEY113,
    Sorry, I have not heard of the issue, please link to the site so we can see.

    Best regards,
    Mike

    July 14, 2019 at 11:15 pm #1118620
    ESWEENEY113

    Thanks :) So you have tom put something in the cart (https://bathjunkienattleboro.com/store/). Then when you go to the cart, you’ll click Checkout and that’s when the form pops up with the missing State field.

    July 15, 2019 at 11:21 pm #1118980
    Ismael

    Hi,

    Thank you for the update.

    The state field is there but its display property is set to “none”. You can use the following css code to override the inline style.

    #billing-state_text {
    display: block !important;
}

    Best regards,
    Ismael

    July 16, 2019 at 12:09 am #1118990
    ESWEENEY113

    Hi!
    Thanks! I added this in the Quick CSS box. Was that correct or should I add it somewhere else? I’m not seeing it yet.

    Thank you!!
    Erin

    July 17, 2019 at 11:38 am #1119534
    Ismael

    Hi,

    Thank you for the update.

    Are the Performance > File Compression settings enabled? Please toggle those settings or disable them temporarily.

    Or post the login details in the private field and we’ll check it.

    Best regards,
    Ismael

    July 17, 2019 at 9:11 pm #1119690
    ESWEENEY113

    Great! They were enabled, so I disabled them and checked and the field was working. I then enabled them again and the field is still showing up. Just wondering why that would fix the issue.

    Thank you so much for your help!

    Erin

    July 17, 2019 at 11:47 pm #1119737
    Mike

    Hi,
    This is because the merged files are created when the theme options are saved, by disabling them they saved again on enabling and your cache was cleared.

    Best regards,
    Mike

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