Viewing 24 posts - 1 through 24 (of 24 total)
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  • May 12, 2018 at 7:24 am #955575
    KMC DC

    Hey Team

    I am having a display issue on my website at http://meditation-indianapolis.org. You will find a featured image slider at the top of the homepage. The arrows and dots appear, but the image doesn’t. an investigation into inspect element shows that the images and links are being coded, they simply aren’t rendering. We are running WP 4.9.5

    Can you look at this and tell me what I need to do? If the slider works, please view in an incognito browser.

    Thanks

    May 13, 2018 at 12:04 am #955905
    Basilis

    Hey kelsangwangpo,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Basilis

    May 13, 2018 at 5:10 am #955931
    KMC DC

    Hi Basilis
    Based on your reply my conclusion is that I haven’t clearly explained my issue.

    We are using elements that are part of the theme. The slider element is not displaying the image. I cannot figure out why. Can you tell me why the slider isn’t working?

    Cheers

    May 13, 2018 at 8:00 am #955972
    Rikard

    Hi,

    Thanks for the clarification. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 13, 2018 at 8:42 am #955989
    KMC DC

    Thanks Rikard. Let me know if you need anything else.

    Just an FYI, the banner should link to the same posts as are found in the special events link in the menu.

    Cheers

    May 14, 2018 at 4:42 am #956218
    Rikard

    Hi,

    Thanks for that, though the login details are not working. Could you check and verify them please?

    Best regards,
    Rikard

    May 14, 2018 at 11:43 pm #956748
    KMC DC

    Sorry about that. I just updated the password.

    May 16, 2018 at 4:59 am #957285
    Rikard

    Hi,

    Thanks for that, I’m not sure exactly what is going on there but I think it’s due to either your caching or optimisation plugin. Could you try to clear the cache from them and leave them disabled to see if that helps please?

    Best regards,
    Rikard

    May 16, 2018 at 6:37 am #957320
    KMC DC

    Hi Rikard

    I tried disabling the plugins as you suggested. Nothing changed. I also tried putting the slider on a new page. No success.
    What can we try as the next steps?

    thanks
    Wangpo

    May 18, 2018 at 3:31 pm #958624
    Victoria

    Hi Wangpo,

    Can you please have the Appearance > Editor enabled?

    Best regards,
    Victoria

    May 18, 2018 at 11:24 pm #958856
    KMC DC

    Done. Enjoy!

    May 19, 2018 at 8:01 pm #959187
    Victoria

    Hi,

    Thank you.

    Best regards,
    Victoria

    May 24, 2018 at 6:07 am #961348
    KMC DC

    Thanks Victoria

    After some playing around I got it to work. However, I noticed that the old slideshow_feature_image.php that was in the child theme stopped functioning. I had adjusted it according to the instructions here.

    So, can we recreate the following three changes in the new file design that was established in your recent release?
    1) Remove the title altogether?
    2) Make the images clickable and
    3) Link the image to the post from which they are drawn? (Make the title click functionality apply to the image).

    Thanks so much for helping us to correct the design according to your new code.
    Cheers

    May 28, 2018 at 5:37 am #962929
    Ismael

    Hi,

    Create a folder called “slideshow_feature_image” then move the file inside. It’s the new structure of the shortcodes. You may want to get a new copy of the file from the parent theme folder first and re-add the modifications.

    Best regards,
    Ismael

    May 28, 2018 at 7:09 am #962947
    KMC DC

    Thanks Ismael

    It seems that the new code structure requires additional changes that were not needed previously. I looked at the new file and noticed that it was vastly different, with several hundred lines of new code. Also, the specific lines of code that I previously edited have been re-written. All the same I attempted to apply the edits again, and found that I had no success.

    One of the edits in the previous set of instructions was simply to comment out a line of code; the lack of results in the present version means I will require more feedback on how to make these changes happen.

    I appreciate the help. I wasn’t expecting this to be so time intensive either.

    Cheers
    Wangpo

    May 30, 2018 at 10:53 am #964098
    Victoria

    Hi Wangpo,

    The comment out part is here
    Image 2018-05-30 at 11.51.48.png
    The replace part is here
    Image 2018-05-30 at 11.52.40.png

    The file version is from Enfold 4.4.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 30, 2018 at 11:53 pm #964565
    KMC DC

    Thanks Victoria,

    I updated the theme. I have the changes live. Even having fulfilled those two conditions, the change is not showing up on the front-end of the site. We are still seeing the text and the images are not clickable.

    Is there further code I need to adjust?

    Cheers
    Wangpo

    June 4, 2018 at 3:06 pm #966528
    Victoria

    Hi Wangpo,

    Can you please point us to the page where this element is used?

    Best regards,
    Victoria

    June 4, 2018 at 4:03 pm #966578
    KMC DC

    Hi Victoria

    It is on the site http://meditation-indianapolis.org. the slider is the first thing on the homepage below the menu.

    We are wanting the overlay text to be gone and the whole image to be clickable.

    Thanks

    June 6, 2018 at 9:41 am #967718
    Ismael

    Hi,

    Look for this code around line 754:

    $html .= "<li {$slide_data} class='slide-{$counter} {$slide_class} slide-id-".$slide->ID."'>";
$html .= $caption;
$html .= "</li>";

    You need to wrap the list inside a link as previously suggested.

    $html .= "<a href=".$link."><li {$slide_data} class='slide-{$counter} {$slide_class} slide-id-".$slide->ID."'>";
$html .= $caption;
$html .= "</a></li>";

    Best regards,
    Ismael

    June 7, 2018 at 9:18 am #968295
    KMC DC

    I have commented out line 724 and replaced lined 754. There is no visible change to the slide.

    I think the change is more cumbersome than before, but I cannot figure out. I have tried removing all sorts of variations of the caption commands, but the caption will not disappear.

    I confirmed the file is placed the same location for my child theme
    …/enfold-child/config-templatebuilder/avia-shortcodes/slideshow_feature_image

    and noticed there is a new css file just for the slideshow. Are there further changes we need to make there, or elsewhere in the file?

    I appreciate all the work as you continue to dig around the new code.

    Cheers

    June 11, 2018 at 3:28 am #970922
    Ismael

    Hi,

    Thanks for the update.

    Looks like you’re trying to do this modification in the child theme. You have to rename the folder from “config-templatebuilder” to “shortcodes”.

    Best regards,
    Ismael

    June 12, 2018 at 12:42 am #971457
    KMC DC

    Thanks Ismael,

    Can you look at my file naming scheme? I am not seeing the results I am expecting. I can only assume I didn’t get the placement of the files correct.

    You can see it here.

    Thanks
    Wangpo

    June 14, 2018 at 12:30 am #972551
    Ismael

    Hi,

    Thanks for the update.

    Yes, that’s the right structure. Please disable the cache and minification plugins temporarily including the theme’s Performance settings if enabled. And then provide the WP and FTP login details so that we can implement the modifications.

    Best regards,
    Ismael

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