Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 11, 2020 at 8:09 am #1266475
    eyeqindia

    Hi,

    We are having this issue for last 1 month and tried everything possible before opening this ticket –

    We are not able to upload featured image to our blog posts. Pls follow these steps to reproduce the issue:

    1. Go to Posts and create a new post.
    2. Click on featured image in the image section in the right.
    3. Try uploading an image.
    4. The image uploads but the thumbnail is not visible.
    5. It still allows me to select that image as featured image. But after I do that, there is no featured image showing in the post.

    I have recorded this flow and you can check on https://www.awesomescreenshot.com/video/1992123?key=d9e29bd0336c0b0ef5190df5c9f66c03

    We have checked with our host (hostgator) and they said there is no issue. We tried various combinations of WP version/ PHP version, disabling plugins to see if one of them was an issue but it did not solve the issue. We also created a copy of the site on a staging site, but it is working on staging so we are not able to troubleshoot.

    Can you please have a look and see if you can figure something out?

    Thanks,
    Priyanka

    December 12, 2020 at 5:42 am #1266725
    Rikard

    Hey eyeqindia,

    Thanks for the login details. I can’t login into your site though, it results in a 500 internal server error:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Best regards,
    Rikard

    December 12, 2020 at 12:59 pm #1266764
    eyeqindia

    Hi Rikard,

    Can you try again please? The site is up now.

    Thanks,
    Priyanka

    December 13, 2020 at 2:56 pm #1266896
    Rikard

    Hi,

    Thanks for that. You can see that all the attachments you have recently uploaded under Media are not displaying. I’m guessing it’s due to you not having enough server space, or a plugin. If you have enough server space, then please try disabling all plugins to see if that changes anything. Also try activating one of the default themes to check the behaviour when a theme like that is active on the site.

    Best regards,
    Rikard

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