Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1486696

    Hello,

    in the editor the Featured image is not shown at the top right of posts and portfolio items so it is unmanageable. Furthermore, there are broken theme messages even though I reinstalled the theme and in the other installation the same version does not create problems.
    Error: Template is missing. Standalone themes need to have a templates/index.html or index.php template file. Child themes need to have a Template header in the style.css stylesheet. Broken Themes
    The following themes are installed but incomplete.
    Name Description
    enfold-child Template is missing. Standalone themes need to have a templates/index.html or index.php template file. Child themes need to have a Template header in the style.css stylesheet.

    As usual, thanks in advance for your help
    Andrea

    #1486720

    Hey cuccarini,

    Thank you for the inquiry.

    We can’t reproduce the issue with the featured image on our installation, so it’s possible that it’s caused by a plugin or a custom modification.

    Regarding the enfold-child notice or warning, you need to add the template declaration at the very top of the style.css file.

    /*
    Theme Name: Enfold
    Description: <strong>A superflexible and responsive Business Theme by Kriesi</strong> -
    Update notifications available on Facebook and via newsletter:
    - <a href='http://www.facebook.com/pages/Kriesi/333648177216'>Join the Facebook Group</a> - <a href='http://kriesi.at/newsletter'>Subscribe to our Newsletter</a>
    Version: 7.1.1
    Author: Kriesi
    Author URI: https://kriesi.at
    License: Themeforest Split Licence
    License URI: -
    Theme URI: kriesi.at/themes/enfold/
    Envato_ID: 4519990
    */
    
    /*
    * PLEASE DO NOT EDIT THIS FILE!
    *
    * This file is only in your themefolder for WordPress to recognize basic theme data like name and version
    * CSS Rules in this file will not be used by the theme.
    * Instead use the custom.css file that is located in your themes /css/ folder to add your styles.
    * You can copy a style rule from any of your css files and paste it in custom.css and
    * it will override the original style. If you just want to add small css snippets you might also
    * want to consider to add it to the designated CSS option field in your themes backend at: Theme Options->General Styling
    */
    
    

    Looks like you’ve made some css modifications and removed this part.

    Best regards,
    Ismael

    #1486733

    Hi Ismael,

    I agree that you can’t reproduce the issue with the featured image on our installation, In fact, on another site with the same version of enfold, the problem doesn’t occur.
    As you suggested I tried removing all the plugins, but the problem persists. Also I reinstalled enfold, again without fixing the problem. Please, can you log in to the site and try to understand the underlying problem?

    Thanks again
    Andrea

    #1486783

    Hi,

    Thank you for the update.

    We checked the site, but we haven’t yet figured out why the featured image option is missing. Please try to clone the site to a staging environment, then provide the WP and FTP login details so we can investigate further.

    Best regards,
    Ismael

    #1487018

    Hello,

    as requested I cloned the website at the following link: https://www.gabriella-marra.it/roma/wp-admin/
    User and password are the same as in the original website.
    Please let me know is there isa some news regarding the probem.

    Best regards
    Andrea

    • This reply was modified 1 week, 6 days ago by cuccarini.
    #1487022

    Hi,
    Perhaps I don’t understand your issue, but when I check your site I see the “Featured Image” option:
    Screen Shot 2025 07 19 at 2.52.34 PM

    Best regards,
    Mike

    #1487024

    Hello Mike,

    how are you? It’s been a while since we’ve been here.

    As I initially wrote in the posts and portfolio items, the box for inserting the featured image that is then displayed in the portfolio galleries no longer exists; it’s vanished. In the following link, you’ll see a couple of examples of normal behavior and a couple of missing image boxes examples. I hope the problem is clearer now.
    https://app.box.com/s/9b7kaej7d29der7vp67tbc3zvoivbi63

    I hope the problem is clearer now. In the current situation, I’m unable to change the featured images associated with posts and portfolio items, with the result that the portfolio gallery still contains the image from the initial portfolio item, from which I copied the images to design the other portfolio items.
    https://www.romacittaperta.com/sponsor/
    I’d like to insert the correct images in every portfolio items, but I can’t!

    Thanks in advance for your help; so far, you’ve always solved everything!

    Andrea

    #1487033

    Hi,
    Thanks that helps, so your cloned site (and live site) shows errors for the core-data.min.js file
    while I don’t see this on my test site, I also notice that your “action” menu is not responding:
    Screen Shot 2025 07 20 at 6.41.08 AM
    I found that switching to the “classic editor” on your clone site solves.
    Screen Shot 2025 07 20 at 7.16.00 AM
    I was able to add a Featured image (scroll to the bottom):
    Screen Shot 2025 07 20 at 7.21.42 AM
    your other portfolio pages show a missing image, this may be due to its a cloned site:
    Screen Shot 2025 07 20 at 7.23.01 AM
    nonetheless, it can now be changed, please try this.
    I don’t know why changing to the “classic editor” solves, but give it a try.

    Best regards,
    Mike

    #1487130

    Hi Mike,

    As you suggested, I changed the block editor to the default one and replaced the duplicate featured images. Everything seemed to be fixed, but when I went back to edit the same portfolio items, I couldn’t save the changes because the same error occurred: Updating failed. Could not update the meta value of footnotes in database.

    Interestingly, the same error appears in all the modified portfolio items, while everything works normally for the old portfolio items where I didn’t make the featured images replacement. Evidently, saving the featured images with the standard editor created a write to the DB that now interferes with the normal functioning of the block editor on those items or something like that.

    I’ve never had problems like this on a website built with Enfold…. having to deal with problems one after another is not pleasant at all!

    Best regards
    Andrea

    #1487177

    Hi,

    Sorry for the troubles. We edited one of the portfolio items but we are not able to reproduce the issue — the item updated correctly after saving the featured image. Could you please provide a link to the portfolio item/s where you’re experiencing the issue? (see screenshot private field)

    Best regards,
    Ismael

    #1487193

    Hello,

    The problem is present in all the portfolio items on the following page, https://www.romacittaperta.com/sponsor/, all those with the “sponsor” category, in fact. I generated them by diplicate the following: https://www.romacittaperta.com/wp-admin/post.php?post=3504&action=edit and modifying it for each Sponsor. Finally, when I tried to change the featured player image used in the grid porffolio view of those page, the problems began.

    Kind regards
    Andrea

    #1487267

    Hi,
    Thank you for your patience, I went to your sponsor page on your test site and changed the featured image for two more portfolio items:
    Screen Shot 2025 07 27 at 7.16.41 AM
    Then I went back and changed them again:
    Screen Shot 2025 07 27 at 7.20.29 AM
    I see that on your live site you are sill using the Block Editor, and “action” menu is not responding:
    Screen Shot 2025 07 20 at 6.41.08 AM
    When I switched to the Classic Editor it solved on your live site, I was able to change the image:
    Screen Shot 2025 07 27 at 7.33.48 AM
    I then switched the image back:
    Screen Shot 2025 07 27 at 7.35.48 AM
    Note that the core-data.min.js file this is giving you errors is a part of the Block Editor (Gutenberg), I don’t know why, I don’t see this error on my site, perhaps it is a plugin conflict. I see that you have a plugin called: Database Manager – WP Adminer
    Perhaps this corrupted the database?
    I recommend using the Classic Editor.

    Best regards,
    Mike

    #1487297

    Hello Mike,

    I disabled more or less all plugins and tried to edit a portfolio item in the “sponsor” category with the AVIA editor, this time without errors. So it’s definitely a plugin interfering with the JavaScript of the block editor’s management function. there is some everride of function in core-data.min.js file of the Block Editor (Gutenberg),
    I think your previous hypothesis was correct, this is the problem, now I can fix it.

    Thanks for your support, you can close the ticket.
    Andrea

    #1487310

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 14 posts - 1 through 14 (of 14 total)
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