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I went to change a feature image in my Portfolio image items and it won’t recognize a new feature image. I have tried to add a new portfolio item and it does the same thing. Any suggestions? Portfolio items I haven’t touched are still there. WordPress gives me no help.
Thanks,
MaryAnnHey MaryAnn,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
JordanHi!
Please check now.
It seems to be a configuration issues with your hosting provider or the database not going anywhere that moment.
Please do checkRegards,
BasilisHi,
Can you post the link to the page that has those portfolio images and point to us what’s the portfolio that doesn’t change the featured image even if it was already changed in the backend? you can post the link in the private content section.
Best regards,
NikkoI’m also having this issue with Featured Image no longer saving…Is there a way to roll back updates because I don’t want to pay again for a theme I’ve had for years…?? It worked fine before the latest updates.
I set the featured image in portfolio and it loads, but as soon as I hit save–it’s gone.
Also when I try to add a new portfolio post, it no longer even shows featured image as a box entry.Thanks,
FarrinHi CopyCatFilms ,
The login details doesn’t work when I tried to login, please check. As for rollback refer to this thread: https://kriesi.at/support/topic/theme-update-rollback/
Best regards,
NikkoHey!
@CopyCatFilms I have removed your keys from the post, please create a new one, so admins the only who see them.Thank u
Best regards,
BasilisHi,
The issue is a bit weird, adding new portfolio item will not show featured image box but editing displays it. Can you try to remove all plugins and check if the issue still persists? if it does, I would like to request for ftp access.
Best regards,
NikkoHi Nikko,
This is a theme portfolio post issue. When I switch to WordPress themes, the featured image is saving fine. Can you let me know how I can fix?
thanks,
FarrinHi,
You have to use the theme’s “Featured media” box because the theme is not using the default featured image option. Click the green “Add image to slideshow” button. The first image that you uploaded will be set as featured image automatically.
Best regards,
IsmaelHi Ismael,
This has NOT been the case for ALL of my previous posts…They absolutely have featured images. And it’s actually a big UX problem for me because instead of providing a thumbnail view and then users click on the portfolio (mostly videos in my case) and then the video pops up big and plays. Using the “featured media” box means that the first portfolio item is just a still picture–instead of the videos. Users are supposed to figure out that they need to click the tiny little arrow to get to the actual video content? Not good for my uses anymore. I guess I’ll have to start the hunt for a new video portfolio theme if this weird new problem can’t be corrected.
Thanks,
FarrinCan you let me know how I can roll back to a previous version? I guess the previous to the last update? I need one that does not interfere with the featured image function of wordpress on posts. It used to work and it works when I switch themes. I need to be able to have featured images.
Thanks,
FarrinHi,
This has been the default option for “older” themes ever since. I’m not sure how you managed to use the default featured image option before. Actually, you can find a lot of old threads here, more than 2 years old, asking for the same thing.
// https://kriesi.at/support/topic/portfolio-images-not-appearing/#post-138459
// https://kriesi.at/support/topic/featured-image-no-longer-displaying-on-blog-page/#post-137794
// https://kriesi.at/support/topic/recent-posts-sidebar-widget/#post-232076Best regards,
Ismael
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