Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • May 24, 2019 at 1:33 pm #1103923
    samurai_666

    Greetings from Vienna!

    I have an issue with the favicon not showing in the front end of google chrome (IE works fine as mozilla firefox does).
    I have defined the favicon in the enfold child theme, and it worked, but now not more.
    Can you please help me fixing this issue.
    Access data in private content.
    best regards
    Gerhard

    May 24, 2019 at 9:29 pm #1104030
    Vinay

    Hey Gerhard,

    Thank you for contacting us.

    I checked your site and noticed you are using a large jpg image. Instead please use the below link to generate a favicon and upload it to the theme options.

    https://favicon.io/

    After updating the favicon please perform the below steps to clear the browser cache to view the changes:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    If you still have any issue please deactivate all plugins, clear the cache again and check for the issue.

    Best regards,
    Vinay

    May 27, 2019 at 9:37 am #1104463
    samurai_666

    Thank you Vinay for the input!
    I have generated now an icon and uploaded the 512x512px jpg version to the theme options.
    Disabled merging an compression (no cache plugin) and did a hard refresh, but noting changed.
    In addition I inserted in the main page the code for the icon:
    <link rel=”apple-touch-icon” sizes=”180×180″ href=”/apple-touch-icon.png”>
    <link rel=”icon” type=”image/png” sizes=”32×32″ href=”/favicon-32×32.png”>
    <link rel=”icon” type=”image/png” sizes=”16×16″ href=”/favicon-16×16.png”>
    <link rel=”manifest” href=”/site.webmanifest”>
    But still nothing changed.
    -> is there an easier way without deactivating all plugins? or
    -> must I use the image with the ico-suffix and upload this one?

    best regards

    Gerhard

    May 31, 2019 at 7:18 pm #1105813
    Basilis

    Hi,

    Which browser you are using?

    Best regards,
    Basilis

    June 5, 2019 at 3:08 pm #1107620
    samurai_666

    Sorry for the delay Basilis!
    I am using google chrome and only there is the problem.
    IE and Mozilla Firefox work fine.

    best regards

    Gerhard

    June 6, 2019 at 4:57 am #1107792
    Rikard

    Hi Gerhard,

    It’s showing fine on my end using Chrome, are you sure that you are not getting cached results? You can try to load the site in an incognito window to verify that.

    Best regards,
    Rikard

    June 6, 2019 at 8:20 am #1107846
    samurai_666

    Sorry Rikard!
    Everything looks good now.
    I emptied the cache during my efforts to bring up the favicon. But evidently forgot to clear after my last successfull attempt.
    best regards
    Gerhard

    June 7, 2019 at 3:48 am #1108121
    Rikard

    Hi Gerhard,

    Great, I’m glad that it started working on your end too. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    December 13, 2020 at 6:13 pm #1266910
    slikslok

    Hello,

    even if I disabled the cache-plugin and the merging of css and js the favicon which is generated by https://favicon.io/ it is not shown.
    Its about this domain: https://inge-herrmann.de

    Thanks for support!
    Tim

    December 14, 2020 at 2:10 pm #1267138
    Rikard

    Hi Tim,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

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