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  • September 12, 2024 at 10:12 am #1466793
    neon2020

    Good morning,

    we have a problem with this webiste: https://safersexwork.associazioneswipe.it/
    The favicon is not displaying. We have followed all the instructions and created a png file with the specified requirements, we also have checked he favicon with onlne favicon checkers but it doesn’t work.

    Help please.

    Thanks in advance.

    September 12, 2024 at 11:33 am #1466807
    Rikard

    Hey neon2020,

    It’s displaying fine on my end, did you try using a private browser window?

    Best regards,
    Rikard

    September 12, 2024 at 12:36 pm #1466812
    neon2020

    We are using different browsers, not in private mode, but the favicon (a red umbrella) is not diplaying. We see just the icon of a globe…

    Screenshot of problem with favicon

    Thanks.

    September 12, 2024 at 12:42 pm #1466814
    Rikard

    Hi,

    Thanks for that, but it’s working as expected on my end as mentioned earlier. How can we reproduce the results that you are getting?

    Best regards,
    Rikard

    September 12, 2024 at 12:52 pm #1466816
    neon2020

    Now I can see it from Firefox but not from Chrome and Edge.

    September 12, 2024 at 6:15 pm #1466836
    Rikard

    Hi,

    Try changing the image URL to https instead of http.

    Best regards,
    Rikard

    September 12, 2024 at 6:21 pm #1466839
    neon2020

    Ok. How can I do it?

    September 12, 2024 at 6:25 pm #1466841
    Rikard

    Hi,

    In the same place where you set the image, in the theme options.

    Best regards,
    Rikard

    September 13, 2024 at 7:58 am #1466877
    neon2020

    Ok, it works! Thanks a lot!

    September 13, 2024 at 9:31 am #1466888
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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