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  • January 28, 2020 at 8:26 am #1178894
    Mike

    Hi there

    Our favicon is missing on some pages (since long time). We can’t fix it, what causes this?
    Missing pages and portfolio items randomly.

    – updated Enfold
    – favicon is 32×32 in theme options
    – we tried to fix it with uploading as .ico in root as well, didnt help
    – no caching or minifying issue; can reproduce this without caching and had this issue wihle changing caching plugin several times the past months

    Thank you

    • This topic was modified 4 years, 11 months ago by Mike.
    January 28, 2020 at 10:12 pm #1179215
    Victoria

    Hey Mike,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 28, 2020 at 11:52 pm #1179249
    Mike

    Hi Victoria

    here you go (private)

    January 30, 2020 at 4:11 pm #1179950
    Ismael

    Hi,

    Thank you for the info.

    The favicon is visible when we check the page on our end. Is this fixed? Please check the screenshot below.

    // https://imgur.com/a/LRsj24r

    Best regards,
    Ismael

    January 30, 2020 at 4:44 pm #1179980
    Mike

    Hi,

    Not on my end, e.g. here (in private)
    It happens randomly – at first, it shows. But if I open couple of pages, it randomly misses on some pages. I mostly see this in FAQ pages of our website, but had it on normal subpages such as “Preise” as well.

    All of my employees were able to reproduce that issue in Safari, Chrome and Firefox.

    • This reply was modified 4 years, 10 months ago by Mike.
    February 3, 2020 at 2:51 am #1180750
    Ismael

    Hi,

    Thank you for the update.

    The sizes attribute is being added to the favicon tags. Did you install an image compression or optimization plugin?

     	<link rel="icon" href="https://hhomepage.ch/wp-content/uploads/2020/01/favicon-neu.png" type="image/png">
 	<link rel="icon" href="https://hhomepage.ch/wp-content/uploads/2019/02/favicon-36x36.png" sizes="32x32" />
 	<link rel="icon" href="https://hhomepage.ch/wp-content/uploads/2019/02/favicon.png" sizes="192x192" />
 	<link rel="apple-touch-icon-precomposed" href="https://hhomepage.ch/wp-content/uploads/2019/02/favicon.png" />
<meta name="msapplication-TileImage" content="https://hhomepage.ch/wp-content/uploads/2019/02/favicon.png" />

    Best regards,
    Ismael

    February 3, 2020 at 5:39 am #1180793
    Mike

    Hey,

    yes we use shortpixel
    in the past we have used wp smush for a short while and changed the caching plugin from wp fastest cache to wp rocket and borlabs, if this information might help

    February 3, 2020 at 3:12 pm #1180943
    Ismael

    Hi,

    Thank you for the info.

    Is it working properly when you disable the option that’s adding the sizes attribute? We are not really sure which option in the plugin is doing that.

    Best regards,
    Ismael

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