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  • #214229

    I have been experiencing fatal errors and could not use the admin side of WordPress earlier today. I think I have them fixed now, but I’m not sure. I am sending this along to you as I am seeing others like this and hope it may help in troubleshooting it for everyone.

    Earlier today:
    When logging into Pages, they responded very randomly. For instance, the Home page does not display or sometimes gives a fatal error and the Rates page comes up with only the default editor and otherwise a blank white screen. Oddly, the user side looks and operates fine. Below are some threads I’ve posted on for this problem and some things I’ve done from your advise that, so far, have not worked.

    I love this theme -it is one of the nicest themes I’ve ever developed with, BUT I need to get it to launch successfully and be stable.

    My site is at: http://bit.ly/1ff9EVF

    Thanks -Lynn

    Link: https://kriesi.at/support/topic/fatal-error-caused-bij-enfold/

    January 23, 2014 at 6:17 pm

    I am receiving similiar php warnings and my host said to contact the Theme developers. My site is at: http://bit.ly/1ff9EVF
    Should I open a new thread or can you help on this one?
The error I am receiving is:
Fatal error: Cannot use object of type WP_Error as array in /home/sterling/public_html/new-wordpress/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 344
    I have also been receiving php memory limit errors, but I increased the allotment and that seemed to resolve that.
    Thanks -Lynn

    January 23, 2014 at 8:04 pm

    For now, I have resolved this by deactivating the Jetpack plugin.
    It caused this error when loading, but then loaded the plugin:
Fatal error: Out of memory (allocated 67633152) (tried to allocate 122880 bytes) in /home/sterling/public_html/new-wordpress/wp-admin/includes/class-wp-plugin-install-list-table.php on line 269
    Then it gave this error when I clicked on Sites Stats (twice):
We were unable to get your stats just now. Please reload this page to try again. If this error persists, please contact support. In your report please include the information below.
    User Agent: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.73.11 (KHTML, like Gecko) Version/6.1.1 Safari/537.73.11″
Page URL: “http://sterlingridgeresort.com/new-wordpress/wp-admin/admin.php?page=stats&noheader”
API URL: “http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=58935943&charset=UTF-8&color=coffee&j=1:2.7″
http_request_failed: “Couldn’t resolve host ‘dashboard.wordpress.com’”
    I disabled Jetpack and some of the errors went away (I thought it was fixed), but when I went into several pages, then I received the random errors described above.

    Then I did the suggestions at the end for the php.ini file:
    link: https://kriesi.at/support/topic/java-script-error/
    January 16, 2014 at 9:52 am

    Hey!
    This is not an incompatibilty issue but a problem of the envato theme update api. You can try two things:
    1) Update the api file to the latest version – the code can be found here: https://github.com/envato/envato-wordpress-toolkit/blob/master/includes/class-envato-api.php – just delete the code in wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php and insert the updated code. I’m not sure if it will work though (I can’t test it).
    2) Deactivate the update api – insert following code into the child or parent theme functions.php file – i.e. insert it at the very bottom of the file
    add_theme_support(‘avia_manual_updates_only’);
    Cheers!
Peter

    It still was not fixed.
    Then I increased the PHP Configuration to 200M. Still not fixed.
    Then I turned off the NextGEN Gallery by Photocrati & NextGEN Gallery Media Library Addon Plugins.
    And that! seems to have fixed it.
    Cross your fingers -hope this helps you in troubleshooting. It seems like I do not have an immediate problem, but it still doesn’t seem quite ‘right’. When changing text in the avia theme editor, sometimes I am getting the ‘Visual’ display and sometimes I need to go to the “Text” tab to edit the Text Block.

    I am using Liquid Web as the host.

    #214999

    Hey Lynn!

    I suggest to try this plugin instead: http://wordpress.org/plugins/nextcellent-gallery-nextgen-legacy/ – it uses the old Nextgen 1.9.x branch and should be more stable.

    Regards,
    Peter

    #246581

    In case this helps others, I too have been having multiple issues since updating and slowing working through them (dev site). I just ran across this one this morning. Some WP-admin page views just return a blank white page. Some page views working fine on WP-admin, posts seemed to be fine. Front end all pages displaying properly (minus the other broken things I still need to repair after updating). I was stumped until reading this post. I also use NextGen Gallery and NextGen Gallery Pro. I deactivated the plugins and indeed the WP-admin pages now show up as expected. Site also hosted with Liquid Web. Thanks, Lynn, for the post.

    Unfortunately, I have relied on the NextGen Pro plugin for content layout — will look into the plugin suggested by Peter.

    thanks again!

    ++++
    EDIT: I still have one page (of 39) that is showing troubles on the WP-admin — it now displays the page admin rather than just a blank page, but the content section is just spinning rather than showing AVIA content builder content. I’ll keep searching on the forum for hints, or start a new thread…

    • This reply was modified 10 years, 8 months ago by drjill.
    #246864

    Hey!

    Thank you for using the support forum!

    It sounds like you’re having trouble with a third party plugin. Unfortunately, we cannot provide support for third party plugins or scripts as stated on our support policy simply because we cannot account for all of the potential variables at play when using another developer’s plugin or script. As such any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not default theme function and is not stated on the theme’s description will need to be directed to the original developer or author.

    Thank you for your understanding.

    Cheers!
    Ismael

Viewing 4 posts - 1 through 4 (of 4 total)
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