Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • February 21, 2019 at 7:09 pm #1070060
    giorgio_betagrafic

    Hi, I updated the Enfold theme, and now I have this problem: the “Follow-Up Emails” (WooCommerce) plugin no longer sends emails. I have this error message (see Private Content ). Can you help me? Thank You!!

    February 23, 2019 at 4:43 pm #1070678
    Victoria

    Hey giorgio_betagrafic,

    Which version of php are you running?

    Best regards,
    Victoria

    February 23, 2019 at 5:17 pm #1070695
    giorgio_betagrafic

    Hi Victoria,
    I’m running PHP 7.2

    February 25, 2019 at 5:19 pm #1071361
    giorgio_betagrafic

    Hi, can anyone help me please?

    February 25, 2019 at 7:33 pm #1071431
    Victoria

    Hi giorgio_betagrafic,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 25, 2019 at 9:00 pm #1071466
    giorgio_betagrafic

    Hi Victoria,
    in Private Content the link for temporary 24-hour access.
    Thank You

    February 27, 2019 at 12:35 pm #1072256
    giorgio_betagrafic

    Hi, I noticed that no one else has entered the backend of my website to take a look. I kindly ask you to help me as my e-commerce does not work properly. To create the error just go to FollowUps> scheduled email> and try to send an email as an example attached in Private Content. Thank you

    February 28, 2019 at 11:51 pm #1072793
    giorgio_betagrafic

    Hello. Please you can have an answer to this problem, too many days have passed and unfortunately my e-commerce does not work as it should. Can you help me?

    March 1, 2019 at 11:40 am #1073059
    Victoria

    Hi giorgio_betagrafic,

    The error is about a variable product, are you sure it is the one that affects your email plugin?

    Best regards,
    Victoria

    March 1, 2019 at 11:42 am #1073064
    giorgio_betagrafic

    Hi Victoria,
    Hi, is it possible to understand which product is it?

    March 1, 2019 at 12:11 pm #1073094
    giorgio_betagrafic

    I tried to delete all the variable products but the problem is there. to do this test I created a staging site

    March 5, 2019 at 11:27 pm #1075151
    Basilis

    Hi,

    The issue exists on variable products it is true.
    We are working on some more related to this issues by the way! :)

    Best regards,
    Basilis

    March 6, 2019 at 12:12 am #1075190
    giorgio_betagrafic

    OK thanks. When will it take time? I need to solve as soon as possible.

    March 9, 2019 at 3:07 pm #1076768
    Basilis

    Hi,

    Yes a new update should be released soon.

    Best regards,
    Basilis

    March 19, 2019 at 10:55 am #1080290
    giorgio_betagrafic

    Hi, I’ve decided to change the THEME because your support is really poor. I would like to claim compensation for the damage I am suffering with my site. I await your response urgently before turning to a lawyer. Thank you
    ——-
    IN ITALIANO
    Salve, ho deciso di cambiare tema perchè il vostro supporto è veramente scadente. Vorrei chiedere un risarcimento per i danni che sto subendo con il mio sito. Attendo urgente vostra risposta prima di rivolgermi ad un legale. Grazie

    March 21, 2019 at 8:56 am #1081250
    Rikard

    Hi,

    Sorry for the problem, if you want a refund for the theme then you can request that with Envato as we don’t handle any sales related matters ourselves.

    Best regards,
    Rikard

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