Viewing 10 posts - 1 through 10 (of 10 total)
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  • June 7, 2016 at 10:45 am #643939
    kenwae

    I read that there is a problem with 3.6, that we should delete the existing enfold folder and then re upload the new 3.6. I did that and still get this error when logging in:

    Fatal error: Cannot redeclare av_mailchimp_check() (previously declared in /home/openmi6/public_html/khfenterprisesinc.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-mailchimp.php:446) in /home/openmi6/public_html/khfenterprisesinc.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/helper-mailchimp.php on line 449

    June 7, 2016 at 10:49 am #643942
    ppi37

    Hi, exactly the same problem.
    Thanks

    June 7, 2016 at 1:48 pm #644047
    drimendo

    Same here! Need to fix that urgently!

    June 7, 2016 at 7:54 pm #644311
    kenwae

    Removing the existing Enfold folder and then uploading the new 3.6 may have in fact worked. I tried to log in on a different computer and it was okay. My guess is I need to clear my cache on my regular computer which I will try later to make sure.

    June 7, 2016 at 8:44 pm #644346
    Basilis

    Hey!

    Glad you got it short out!
    Please feel free to let us know if you need anything else, we will be more than happy to assist.

    Best regards,
    Basilis

    June 7, 2016 at 8:50 pm #644350
    Vinay

    Hi,

    Glad it’s working for you. To hard refresh press the Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    @drimendo If you are able to login to the wordpress backend please de-activate and activate the theme and it should work.
    If not access the theme folder via FTP and rename the enfold theme folder to enfold2. Login to wordpress backend and install a fresh copy downloaded from themeforest and it should resolve the issue.

    Best regards,
    Vinay

    June 7, 2016 at 9:07 pm #644358
    goldengate415

    Vinay, I’m watching all these support threads for the same issue on 3.6, which I personally experienced yesterday.
    Are there plans for a 3.6.1 version that deletes or overwrites the old files so people don’t have this issue with the upgrade?
    Seems like a lot of unnecessary trouble for everyone, support and users alike, with all due respect.

    June 8, 2016 at 1:45 am #644446
    kenwae

    I agree, and if I knew there would be a 3.6.1 coming soon, I’ll wait. It just takes more time to delete the current folder and then upload the new one. This kind of run around, and lack of any warning, is not what one expects in a premium theme.

    • This reply was modified 8 years, 5 months ago by kenwae.
    June 8, 2016 at 7:56 am #644592
    ppi37

    Hi,
    OK deleting the enfold folder, and reloading the 3.6 enfold folder.
    Thanks

    June 8, 2016 at 1:32 pm #644808
    hugaud

    This is the beauty of forum based support: have an issue, look in the forum, find the answer, fix the problem :-)
    Deleting theme folder and re-uploading via FTP cured it.

    I have several client sites on Enfold so I’ll wait for the update fix before updating all the others.

    Cheers
    Hugues

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