Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 19, 2015 at 7:34 pm #490350
    wintner

    Fatal error: Call to undefined function avia_get_option() in …/murphypsychologygroup/wp-content/themes/enfold-child/header.php on line 5

    Also Enfold Theme Options do not show in dashboard menu

    However it works in the main site!

    • This topic was modified 9 years, 4 months ago by wintner.
    August 19, 2015 at 7:53 pm #490363
    Elliott

    Hey wintner!

    Delete the header.php file from your child theme.

    Cheers!
    Elliott

    August 19, 2015 at 8:04 pm #490372
    wintner

    Elliott that just caused other fatal errors!

    So I removed the functions.php file to which caused other fatal errors!

    Probably because they each had other customizations! Did you read the files?

    August 19, 2015 at 8:14 pm #490379
    wintner

    Please help! We need the site to be back live!!!

    So upset that I updated at all!

    August 19, 2015 at 8:31 pm #490384
    wintner

    Please help…the site is not loading at all.

    See private info.

    • This reply was modified 9 years, 4 months ago by wintner.
    August 19, 2015 at 8:51 pm #490392
    wintner

    So I removed both files from child them and get this error:
    Fatal error: Call to undefined function avia_get_option() in /home/solarzmurphy/public_html/murphypsychologygroup/wp-content/themes/enfold/index.php on line 15

    That’s the function in header.php that I commented out after you said remove the file.

    so here’s the code that seems to be causing a conflict…
    <?php

    global $avia_config;

    $style = $avia_config[‘box_class’];

    $responsive = avia_get_option(‘responsive_layout’,’responsive’);

    $blank = isset($avia_config[‘template’]) ? $avia_config[‘template’] : “”;

    ?>

    August 19, 2015 at 10:05 pm #490417
    wintner

    OKAY I reinstalled Enfold and it’s back up!

    Checking thoroughly now…

    Thank you.

    August 19, 2015 at 10:11 pm #490419
    Basilis

    Hey!

    We have released a new version fixing any issues that you might have to deal with.
    Let us know if you have any issues by opening a new ticket.

    Thanks a lot for your time and patience.

    Best regards,
    Basilis

    August 19, 2015 at 10:26 pm #490429
    wintner

    Basilis…What version? Newer than the version this thread is asking about?

    August 20, 2015 at 5:35 pm #490949
    Elliott

    Hi!

    The latest version is 3.3. The problem seems to be in your child theme. Go ahead and activate Enfold instead of your child theme.

    Cheers!
    Elliott

    August 20, 2015 at 6:22 pm #490981
    wintner

    The subject of this thread:
    “Fatal Error updated to 3.3 and WP 4.3!!!! !important”

    Worries me that support doesn’t even read the title of the thread.

    I believe the update failed in WP admin. I solved it by downloading the update and FTP’ing the files directly.

    I realize your support team works hard and has to deal with an abundance of support requests—must be overwhelming—but we would appreciate if you each take a moment to carefully read and understand the request before responding.

    Thank you.

    August 22, 2015 at 11:06 am #491703
    Rikard

    Hi,

    There is actually a newer version out already with a few minor fixes, 3.3.1. Glad you got it fixed and thanks for reminding us to read the threads.

    Best regards,
    Rikard

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