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  • August 6, 2021 at 10:08 am #1314790
    SteveMcDowall

    I have a site in chaos and would appreciate some help please. It started with all pages just showing the preloader but the pages would never load. So I restored a backup and that crashed the site totally with this error:

    Fatal error: Uncaught Error: Call to undefined method Avia_Popup_Templates::get_border_styles_options() in /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php:561 Stack trace: #0 /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(1191): avia_sc_columns->register_dynamic_templates() #1 /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(116): aviaShortcodeTemplate->extra_config() #2 /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php(89): aviaShortcodeTemplate->__construct(Object(AviaBuilder)) #3 /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(1765): avia_sc_col in /home/customer/www/roadtodakar.com.au/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php on line 561

    I managed to get the site back online by uploading the theme files again but that destroyed all the site formatting and many of the widgets I had on the pages.

    Does anyone have a solution in mind or a suggestion on what I can try to resolve this issue. Many thanks.

    August 8, 2021 at 5:19 am #1315086
    Rikard

    Hey SteveMcDowall,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. If you have screenshots highlighting the problems on your site, then please share them with us as well.

    Best regards,
    Rikard

    August 8, 2021 at 5:57 am #1315089
    SteveMcDowall

    Hi Rikard, thanks for picking up on this for me. A couple of observations since I posted this in the forum.

    I managed to get the site back on line after a complex series of “trial and error” attempts, disabling many plugins and restoring from backups. At one stage I deleted the parent theme and reinstalled it, that deleted all the formatting (as I detailed in my original post) but at least it got the site back. I had taken a site backup when I first recognised the issue, and I found that restoring that backup actually worked too. However, I think it worked only because I had disabled many of the plugins and turned off the preloader in the theme settings.

    Once the site was back I created a staging copy and systematically activated the plugins again. Everything seemed to work fine, and the last thing I did was to turn the preloader back on. On the staging site that worked, so I did the same on the live site and once again all I got was a spinning preloader on all pages. Deactivating the plugins, turning the preloader off and purging the cache (along with lots of swearing and luck) brought it back again.

    So, I wonder if it’s somehow linked to the preloader, and maybe conflicts between the theme and the other plugins. The site is hosted on SiteGround and their SG Optimizer plugin also handles caching, minimising HTML/CSS/JS etc. I did have WP-Optimize installed but deleted that in preference to SG Optimizer – I wonder if that’s part of the problem? Currently most of the front-end optimisation is turned off in the SG Optimizer plugin.

    The site seems stable right now, so I’m REALLY nervous to try too much without support. If you need, I can create a staging copy for you as well. Credentials for the live site are in the Private Content.

    Many thanks Rikard.

    August 9, 2021 at 6:08 am #1315213
    Rikard

    Hi,

    Thanks for the update, and for sharing your findings. The SG Optimiser plugin has been known to cause problem with the theme, if file compression is active under Enfold->Performance. I see that you have this active on your site, but I can’t see any obvious problems with your site at the moment. If you should have any more problems, then please try turning file compression off in the theme.

    Best regards,
    Rikard

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