Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 24, 2020 at 2:23 pm #1225219
    TopazB123

    Hi there

    I’m trying to recover a crashed website. I saw it was last updated in 2016 so I have purchased the latest Enfold theme and manually uploaded it via FTP. Now I am receiving the below error (I believe it has to do with the avia builder) but am not sure how to rectify this, nor am I able to log into WP-admin yet? Any recommendations on how to resolve this would be hugely appreciated! Thank you.

    Fatal error: Uncaught Error: Call to undefined function avia_get_option() in /usr/www/users/zeraiyvrrp/wp-content/themes/enfold/index.php:16 Stack trace: #0 /usr/www/users/zeraiyvrrp/wp-includes/template-loader.php(75): include() #1 /usr/www/users/zeraiyvrrp/wp-blog-header.php(16): require_once(‘/usr/www/users/…’) #2 /usr/www/users/zeraiyvrrp/index.php(17): require(‘/usr/www/users/…’) #3 {main} thrown in /usr/www/users/zeraiyvrrp/wp-content/themes/enfold/index.php on line 16

    June 24, 2020 at 2:34 pm #1225225
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please post FTP and WP admin logins here privately so we can look into it? :)

    Best regards,
    Yigit

    June 24, 2020 at 2:52 pm #1225233
    TopazB123
    This reply has been marked as private.
    June 25, 2020 at 10:04 am #1225429
    TopazB123

    Hello – any feedback on this yet please?

    June 25, 2020 at 1:11 pm #1225477
    Rikard

    Hi,

    Thanks for the update. I can’t login with the details you posted though. Please see private to see what I’m trying with.

    You can add a new WordPress user using a function like this: https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-in-wordpress-using-ftp/

    Best regards,
    Rikard

    June 25, 2020 at 3:48 pm #1225557
    Yigit

    Hi,

    Theme was not installed correctly. I simply re-installed it via FTP and it worked. Please review your website.

    Best regards,
    Yigit

    June 29, 2020 at 10:48 am #1226358
    TopazB123

    Thank you so very much!

    June 29, 2020 at 11:01 am #1226361
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 8 posts - 1 through 8 (of 8 total)
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