Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 16, 2025 at 1:46 am #1486840
    lara666

    Hi Kriesi Support,

    I’m currently experiencing a fatal error that’s preventing me from editing my Contact page. In addition to this, there appear to be several other fatal errors and warnings across the site.

    I spoke with WordPress Business Support, and they advised that the issue seems to be tied to the theme. When they temporarily activated the default “Twenty Twenty-Five” theme, the error on the Contact page was resolved. They’ve since reactivated the original Enfold theme to avoid disrupting the live design.

    As WordPress is unable to assist further with third party themes, they recommended I reach out to you directly for support. Could you please investigate and advise on how to resolve this?

    I have provided admin access below.

    Thanks

    July 16, 2025 at 10:34 am #1486860
    Rikard

    Hey lara666,

    Please share server error logs with us. A link to your site would be great as well.

    Best regards,
    Rikard

    July 17, 2025 at 12:06 am #1486902
    lara666

    Hi Rikard,

    Thanks for your response!

    Please see links below.

    Let me know if you need anything else.

    July 17, 2025 at 10:02 am #1486918
    Rikard

    Hi,

    Thanks for that, the URL you posted requires being logged in though. Please copy the logs and post them on Pastebin for example.

    Best regards,
    Rikard

    July 18, 2025 at 2:14 am #1486950
    lara666

    Hi Rikard,

    I provided login details already. Please see them below.

    July 18, 2025 at 11:42 am #1486972
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (7.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    July 30, 2025 at 2:20 am #1487362
    lara666

    Hi Rikard,

    Thanks for your message.

    Sorry if I am missing something, but I am unable to update the theme.

    When I go to Dashboard > Updates, it says the theme is already up to date.

    Could you please advise how I can update to version 7.1.1?

    Thanks!

    July 30, 2025 at 11:01 am #1487382
    Rikard

    Hi,

    Did you register your license? https://kriesi.at/documentation/enfold/theme-registration/. If the updates still don’t appear after that, then try this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

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