Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 16, 2025 at 1:46 am #1486840
    lara666

    Hi Kriesi Support,

    I’m currently experiencing a fatal error that’s preventing me from editing my Contact page. In addition to this, there appear to be several other fatal errors and warnings across the site.

    I spoke with WordPress Business Support, and they advised that the issue seems to be tied to the theme. When they temporarily activated the default “Twenty Twenty-Five” theme, the error on the Contact page was resolved. They’ve since reactivated the original Enfold theme to avoid disrupting the live design.

    As WordPress is unable to assist further with third party themes, they recommended I reach out to you directly for support. Could you please investigate and advise on how to resolve this?

    I have provided admin access below.

    Thanks

    July 16, 2025 at 10:34 am #1486860
    Rikard

    Hey lara666,

    Please share server error logs with us. A link to your site would be great as well.

    Best regards,
    Rikard

    July 17, 2025 at 12:06 am #1486902
    lara666

    Hi Rikard,

    Thanks for your response!

    Please see links below.

    Let me know if you need anything else.

    July 17, 2025 at 10:02 am #1486918
    Rikard

    Hi,

    Thanks for that, the URL you posted requires being logged in though. Please copy the logs and post them on Pastebin for example.

    Best regards,
    Rikard

    July 18, 2025 at 2:14 am #1486950
    lara666

    Hi Rikard,

    I provided login details already. Please see them below.

    July 18, 2025 at 11:42 am #1486972
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (7.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    July 30, 2025 at 2:20 am #1487362
    lara666

    Hi Rikard,

    Thanks for your message.

    Sorry if I am missing something, but I am unable to update the theme.

    When I go to Dashboard > Updates, it says the theme is already up to date.

    Could you please advise how I can update to version 7.1.1?

    Thanks!

    July 30, 2025 at 11:01 am #1487382
    Rikard

    Hi,

    Did you register your license? https://kriesi.at/documentation/enfold/theme-registration/. If the updates still don’t appear after that, then try this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    August 21, 2025 at 7:17 am #1488343
    lara666

    Hi Rikard,

    I hope you are well.

    Thank you for your suggestions. I have tried both, but unfortunately nothing seems to be working. Could you please assist? Apologies in advance if I have done something incorrectly.

    August 21, 2025 at 3:10 pm #1488360
    Mike

    Hi,
    To update try to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    August 25, 2025 at 11:53 pm #1488510
    lara666

    Hi Mike,

    Thanks for getting back to me.

    I’ve downloaded the latest installable WP version from my ThemeForest account.

    When I go to Appearance ▸ Themes, I don’t see “Add New”, only “Install New Theme.”

    Sorry if this is a silly question, but will that still work? I’ve included a screengrab link below.

    August 26, 2025 at 8:35 am #1488529
    Rikard

    Hi,

    You could try to delete Enfold first, then upload the new version after that. Please make sure to keep backups of your site before doing this.

    Best regards,
    Rikard

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