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Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 17, 2020 at 12:18 am #1238304
    andiroo42

    Hi,

    I’m receiving the following errors upon theme activation, please advise:

    Fatal error: Uncaught Error: Class ‘LS_Config’ not found in /home1/vaulting/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/init.php:26 Stack trace: #0 /home1/vaulting/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php(59): require() #1 /home1/vaulting/public_html/wp-content/themes/enfold/config-layerslider/config.php(405): include_once(‘/home1/vaulting…’) #2 /home1/vaulting/public_html/wp-includes/class-wp-hook.php(287): Avia_Config_LayerSlider->handler_include_layerslider(”) #3 /home1/vaulting/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #4 /home1/vaulting/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home1/vaulting/public_html/wp-settings.php(546): do_action(‘init’) #6 /home1/vaulting/public_html/wp-config.php(91): require_once(‘/home1/vaulting…’) #7 /home1/vaulting/public_html/wp-load.php(37): require_once(‘/home1/vaulting…’) #8 /home1/vaulting/public_html/wp-admin/admin.php(34): require_o in /home1/vaulting/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/init.php on line 26

    August 17, 2020 at 8:00 am #1238402
    Nikko

    Hey andiroo42,

    I apologize for messing up your site when I tried to activate it.
    Can you give us FTP access on it as well? so we can check further and undo the errors.

    Best regards,
    Nikko

    August 17, 2020 at 1:45 pm #1238489
    andiroo42

    Hi Nikko, thanks. I was able to restore it to a pre-error state.
    FTP details attached.

    August 18, 2020 at 2:33 pm #1238803
    Nikko

    Hi andiroo42,

    Thanks, I tried the FTP access you gave but I can’t seem to access it.
    I also noticed you are using PHP 7.4.9, can you try to switch to 7.3? and see if it helps.

    Best regards,
    Nikko

    August 18, 2020 at 3:33 pm #1238816
    andiroo42

    Thanks Nikko, PHP is now 7.3. See updated FTP credentials below.

    August 19, 2020 at 8:12 am #1239041
    Nikko

    Hi andiroo42,

    The FTP still doesn’t work on my end, I get this even if I change settings:

    Response:	530 Login authentication failed
Error:	Critical error: Could not connect to server

    However, since there’s WP File Manager I was able to check on the Enfold theme and it was lacking many files.
    I tried to upload a new enfold.zip but I always get an error before it finishes uploading.

    Checking on site health (link in private content), this issue appear:

    The settings for post_max_size and upload_max_filesize are not the same, this could cause some problems when trying to upload files.

    Please fix this issue first, then upload Enfold again and it should work properly.

    Best regards,
    Nikko

    August 19, 2020 at 6:27 pm #1239244
    andiroo42

    Thanks Nikko,

    Both sizes are now 256MB so there shouldn’t be a problem uploading. I’ve attempted upload and activation through the control panel but I’m still getting the error. The site size is 300MB.

    August 20, 2020 at 4:51 am #1239367
    Nikko

    Hi andiroo42,

    I see what you mean however that’s the site health complaining regarding the issue, so the issue could be the maximum the server could provide is lesser than what you set.
    Can you try to set both to 128M? Also increase PHP time limit to 240.

    Best regards,
    Nikko

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