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  • #691051

    Greetings, I hope you can help quickly as this is a clients website. >.<

    I’m getting this error

    Fatal error: Call to undefined function avia_get_option() in /home/shinerzack1225/public_html/wp-content/themes/enfold/index.php on line 16

    Only thing I did was updated WP and the theme using the auto-updater by supplying my purchase information in the theme admin.

    I searched the forum and found the best thing to do is reinstall the theme via FTP. I did this and the same error is happening. I even tried to reinstall in a different directory /wp-content/themes/enfold2 just to narrow down the issue. Same error.

    Things I’ve tried:
    – Deleted my cache and viewed the website on a different device. It’s not fixed and a cache issue.
    – Disabled all plugins. None are currently active.
    – Installing the default wordpress theme and activating it. It works fine. Only error is when Enfold is the theme.

    Please advise as this is a clients website so downtown isn’t really a fun thing to have.

    Including the needed credentials below.

    • This topic was modified 8 years, 3 months ago by Fraggs. Reason: Added more information
    #691098

    Bump bump bumpity bump.

    #691277

    Bumping again out of frustration. Seeing many other posts getting responded too. Does ANYONE have any suggestions? Almost 24 hours of downtime for this client and I don’t know what the heck to do for them. I’ve tried everything. :(

    #692595

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    Try to delete all theme files via FTP, before getting a fresh copy from your themeforest account.

    Best regards,
    Andy

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