Viewing 8 posts - 31 through 38 (of 38 total)
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  • August 12, 2022 at 7:14 pm #1361570
    todtbern

    Hi Rikard,

    I have no idea how to get on.
    I prefer to finish for this week .
    Do you know about problem fixing at other users with same problem?
    If we cannot solve this next week, the last way is to restore the old (previous) version if Enfold. In this case I Never can upgrade to newer versions☹️.

    Do you habe another idea?

    Best Regards,
    Bernhard

    August 12, 2022 at 8:12 pm #1361573
    Rikard

    Hi,

    We can only give you general recommendations if we can’t actually access your site unfortunately. These general recommendations would be:

    – Check PHP version so that it’s 7.4 or higher. You might want to switch between versions as well, to check if the specific version is the problem.
    – Deactivate all plugins
    – Activate the parent theme is you are running a child theme
    – Turn off WordPress debug mode. The warnings you are getting are probably only that, warnings, not errors. They should not affect any functionality on your site.

    Best regards,
    Rikard

    August 12, 2022 at 10:36 pm #1361582
    todtbern

    Hi Rikard,

    my provider sent me the information, that all filter rules now are deleted and the access form your IP address (from Sweden) should be possible.
    Please try once again and let me know if this was successfull now.

    And thanks again for your patience and your final recommendations.

    Best Regards,
    Bernhard

    August 13, 2022 at 1:39 pm #1361595
    Rikard

    Hi,

    Thanks for that, I can access your site now. I’m not sure exactly what is causing these warnings, but turning WP debug mode off should at least keep them from showing on the front end. Warnings will most likely not cause any problems in any type of functionality on your site, but you could experiment with using different kinds of PHP versions to see if that changes anything.

    Best regards,
    Rikard

    August 13, 2022 at 2:12 pm #1361601
    todtbern

    Hi Rikard,

    yes it’s correct, when I turn WP debug mode off the warnings are suppressed on frontend.
    But I am sure that the warnings appeared since upgrade to newer version of Enfold, when I restore to previous (older) Enfold version there are no warnings.

    Finally:
    Is this the final solution that I have to set debug mode off for enfold versions in the future?
    Do you close the ticket? If yes, I can inform my provider to shut on the IP-access-protection?
    And are you always working on weekend :-) ?

    Best Regards,
    Bernhard

    August 13, 2022 at 9:24 pm #1361612
    Rikard

    Hi,

    Having debug mode active might not be a great idea if you don’t want messages like these on the front end, it’s better if you check server error logs instead. It’s not a final solution, but since this is not a general theme problem, it’s likely that it’s caused by something local on your server, or on the actual site. What that could be is difficult to say though, did you try different PHP versions for example? Also, did you try activating the parent theme in order to check if the problem is coming from the child?

    If you don’t need us to check your site further, then you can turn on the IP protection again. We check the support forum every day, but less frequently on weekends.

    Best regards,
    Rikard

    August 17, 2022 at 4:15 pm #1361972
    todtbern

    Hi,

    thank you for your answer. Perhaps it’s not a theme problem, but the prolem arrised after upgrade to newer version of enfold. After this I upgraded to newer PHP versions.
    I will try the proposals a little bit later, for the first I finish this.
    You can close the ticket for the first. If I have problems again I can open a new support ticket.

    Best Regards,
    Bernhard

    August 17, 2022 at 4:59 pm #1361980
    Rikard

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. If you should have any further problems on this topic, then please link to this thread in the new thread.

    Best regards,
    Rikard

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