Viewing 30 posts - 1 through 30 (of 38 total)
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  • August 2, 2022 at 9:33 pm #1360366
    todtbern

    After update to Enfold 5.1.1. the website produces following fatal error:
    Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 4 bytes) in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-modal-elements.php on line 2683

    August 2, 2022 at 9:39 pm #1360368
    Rikard

    Hey todtbern,

    Could you try to increase the PHP memory on your installation to see if that helps? https://kinsta.com/knowledgebase/php-memory-limit/

    Best regards,
    Rikard

    August 2, 2022 at 9:59 pm #1360370
    todtbern

    Hi Rikard,
    the fatal error problem is fixed, I increased memory to 128M.
    But the life site now shows following problem:
    Warning: Illegal string offset ‘desktop’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    August 3, 2022 at 11:31 am #1360461
    Rikard

    Hi,

    Thanks for the update. I tried logging into your site, but I’m seeing a 403 forbidden error after sending the login details. Are you blocking some IP ranges maybe? Also, which version of PHP are you running?

    Best regards,
    Rikard

    August 3, 2022 at 1:35 pm #1360486
    todtbern

    Hi,

    I don’t know about the problem at login, I am sure that the sent login data are correct and I don’t know how ti block IP ranges (perhaps my provider?)..
    My PHP-Version is 7.1.33 and was set by my provider called “domaintechnik.at” in Austria.
    So how could we go on?

    Best regards,
    Bernhard

    August 3, 2022 at 2:01 pm #1360496
    Yigit

    Hey Bernhard,

    I have got the same permission error Rikard has got and when I try to load your website I am getting “The page isn’t redirecting properly” error.

    We would recommend you to increase memory limit to 256M and PHP version to 8.0.x

    Regards,
    Yigit

    August 3, 2022 at 6:38 pm #1360525
    todtbern

    Hi again,

    now memory limit is increased to 256m and PHP was upgraded to 8.0.22
    But this didn’t solve the problem, same warnings:

    Warning: Illegal string offset ‘default’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘desktop’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘medium’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘small’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘mini’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘default’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘desktop’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘medium’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    Warning: Illegal string offset ‘small’ in /var/home/webt_at/www/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    and so on…………..

    August 3, 2022 at 8:21 pm #1360538
    Rikard

    Hi,

    Thanks for the update. Did you try to temporarily deactivate all plugins? If not, then please try that out. If you should need any further help, then we would need access to the backend of your site. Note that there are warnings which are not theme related on the WordPress login page of your site as well.

    Best regards,
    Rikard

    August 3, 2022 at 10:01 pm #1360545
    todtbern

    Hi Rikard,

    I tried the deactivation of all plugins, no better result. In the meantime I reactivated them.
    Which infos do you need for getting access to the backend? I send you the access data to providers control panel with the folders/data of my wordpress with temporary password.

    Best Regards,
    Bernhard

    August 4, 2022 at 7:34 am #1360574
    Ismael

    Hi,

    Thank you for the update.

    Looks like an issue with font size switcher. Is this only happening in the home page? Please try to edit the home page and update it or edit the elements inside the page and resave them.

    To hide the warnings/errors temporarily, please edit the wp-config.php file and set the WP_DEBUG_DISPLAY constant to false.

    // https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_display

    Best regards,
    Ismael

    August 4, 2022 at 3:19 pm #1360646
    todtbern

    Hi,

    the temporary workaround with hiding the warnings is okay.

    But the main problem is not solved when I edit and save the home page. But I have seen another problem, perhaps it the reason for the other warnings:

    Warning: PHP Startup: Unable to load dynamic library ‘imagick.so’ (tried: /usr/lib/php71/extensions/imagick.so (/usr/lib/php71/extensions/imagick.so: undefined symbol: _zval_ptr_dtor), /usr/lib/php71/extensions/imagick.so.so (/usr/lib/php71/extensions/imagick.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

    Best regards,
    Bernhard

    August 5, 2022 at 5:28 am #1360721
    Ismael

    Hi,

    Looks like PHP is looking for the extension imagick.so but it doesn’t exist in your server. Please contact your hosting provider and ask them to check the PHP configuration. You can forward the error above. They may need to reinstall the imagick.so extension or disable it by editing the php.ini file.

    Thank you for your patience.

    Best regards,
    Ismael

    August 8, 2022 at 5:27 pm #1361141
    todtbern

    Hi,

    now I sent the problem to the provider, I’m waiting for the answer.
    But I’m not sure that the problem with imagick.so is the reaseon for my first problem, the big number of warning messages “Warning: Illegal string offset………templates-responsive.php on line 220”.
    After feedback of the provider I will sent you a message with the new status.

    Best regards,
    Bernhard

    August 8, 2022 at 8:28 pm #1361154
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    August 9, 2022 at 12:23 pm #1361232
    Tobias

    Hi Rikard,

    the same on my website. how can we get this?

    We use All Inkl, PHP Version 7.4, Memory Limit 256M

    Best regards!

    Tobias

    • This reply was modified 2 years, 4 months ago by Tobias.
    August 9, 2022 at 1:18 pm #1361245
    Rikard

    Hi Tobias,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 10, 2022 at 10:38 am #1361320
    todtbern

    Hi Rikard,

    the problem with imagick.so is fixed, I had a wrong php.ini after upgrade to PHP 8.0.22
    But the first problem with the many “Warning: Illegal string offset………templates-responsive.php on line 220” exists and is pending.
    Again I send you the WordPress Login in private

    Best regards,
    Bernhard

    August 11, 2022 at 10:20 am #1361444
    Rikard

    Hi Bernhard,

    I’m still seeing a 403 forbidden error when trying to login into your site. We would need to access the backend of your site in order to help you out further.

    Best regards,
    Rikard

    August 11, 2022 at 3:22 pm #1361474
    todtbern

    Hi Rikard,
    I called my provider, he asked about your IP-address and/or from which country you try to get access to my wordpress backend?

    Best Regards,
    Bernhard

    August 11, 2022 at 4:45 pm #1361477
    Rikard

    Hi,

    If your provider could white list the countries in private, then all moderators should be able to access your site.

    Best regards,
    Rikard

    August 11, 2022 at 5:36 pm #1361481
    todtbern

    Hi Rikard,

    here the answer of my Provider ( in German).
    Can you send me 1-2 IP adresses and countries?

    Best Regards,
    Bernhard

    Gesperrt sind POST-Zugriffe auf WordPress, nachdem hier laufend Angriffsversuche stattfinden. Aus der Nachricht geht leider keine IP-Adresse bzw. kein Land für eine zusätzliche Freigabe hervor.

    August 11, 2022 at 6:33 pm #1361486
    Rikard

    Hi Bernhard,

    I’m not in direct contact with the other moderators at the moment, since we work different hours. You can find my IP in private though. Please note that my IP is dynamic, so it can change at any time.

    Best regards,
    Rikard

    August 11, 2022 at 7:19 pm #1361491
    todtbern

    Hi Rikard,

    The access from Sweden is free, Said my provider. Could you check this?

    Best Regards
    Bernhard

    August 11, 2022 at 9:55 pm #1361497
    Rikard

    Hi,

    It’s not working when I try to login unfortunately. The login page is loading, but after I input the login details, there’s a white screen with this message:

    Forbidden
    You don’t have permission to access this resource.

    Best regards,
    Rikard

    August 12, 2022 at 6:29 am #1361508
    todtbern

    Hi Rikard,

    I send you the login details again.
    Anything idea if it does not work again?
    Could we try team viewer?

    Another user had the same problem, do you know that reason? Perhaps it‘s the same reason?

    Best Regards,
    Bernhard

    August 12, 2022 at 9:52 am #1361514
    Rikard

    Hi,

    Thanks for the update. I’m not sure a TeamViewer meeting would do much good, we would still be blocked. The likely reason is that your hosting provider is blocking some IP ranges, or country IP ranges. If that was to be removed, we should be able to access the site.

    I tried logging in just now, and I’m still seeing the same error message.

    Best regards,
    Rikard

    August 12, 2022 at 12:18 pm #1361535
    todtbern

    Hi again,

    Please give me a IP address and a timeslot, e.g. 14:00-1500 MEZ ( middle European Tomé),, the Provider zehn will open.

    Best Regards,
    Bernhard

    August 12, 2022 at 12:56 pm #1361541
    Rikard

    Hi,

    I posted my IP further up in this thread, but I can’t guarantee that we will try to access your site during a certain time frame unfortunately.

    Best regards,
    Rikard

    August 12, 2022 at 1:42 pm #1361544
    todtbern

    Hi,
    Your IP address now should ne Open
    Best Regards,
    Bernhard

    August 12, 2022 at 5:58 pm #1361559
    Rikard

    Hi,

    Thanks for the update. I checked just now, but the same error message is still there unfortunately. My IP is still the same, I checked that just now as well.

    Best regards,
    Rikard

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