Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 26, 2019 at 1:01 pm #1083096
    IT-Ability

    After I updated to last version the following error shows up and the website is no more responding:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/vhosts/it-ability.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /var/www/vhosts/it-ability.nl/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8

    Please investigate

    March 26, 2019 at 1:54 pm #1083107
    IT-Ability

    Problem started when I overwrote old theme by ftp
    Then
    I deleted the theme and did a update again by ftp
    No go – problem still there
    Then
    I deleted the new theme and put my old (backup) theme back

    Now website is accessible but most content is gone
    (( Also – I did started the update because the older version of the theme only shows HTML text in the editor. So the theme is not workable.))

    Please provide support.

    • This reply was modified 5 years, 8 months ago by IT-Ability.
    March 27, 2019 at 10:37 am #1083503
    IT-Ability

    please.. lost my lay-out and content !

    March 29, 2019 at 3:25 pm #1084600
    IT-Ability

    Dear people at Kriesi,
    I thought it was a good choice to buy the enfold theme from you. But it all seems the work out very bad. I lost lay-out.. website content is not showed. For a week now. With no response from you whatsoever. Please give a response !! The theme is ruin my business.

    March 29, 2019 at 3:50 pm #1084607
    IT-Ability

    solved it myself ..

    March 30, 2019 at 5:55 am #1084800
    Rikard

    Hi,

    Great, I’m glad you found a solution and sorry for the late reply. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 12, 2019 at 11:58 am #1090041
    cyrilduval

    @IT-Ability

    how do you solved it? Have same problem, and (paid) support is too long…

    thanks

    April 13, 2019 at 7:52 am #1090296
    Rikard

    Hi cyrilduval,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    March 29, 2022 at 3:52 pm #1346446
    cadpros

    WordPress has been updated to 5.9.2

    Still getting a critical error when trying to set theme to the new version of Enfold.

    Have other sites using this theme. So I need to resolve this soon or look for an alternative before new problems arise.

    March 29, 2022 at 4:31 pm #1346452
    Günter

    Hi,

    You have the file events_countdown.php double in the shortcode folders, therefore it is loaded twice and this is causing the problem:

    …/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php which is correct
    …/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php which is wrong – please delete this file.

    When uploading the theme via ftp please always delete the complete folder enfold and then upload the new enfold folder.

    Best regards,
    Günter

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