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  • March 9, 2018 at 12:35 pm #924451
    Srinivasen

    My website :
    http://www.perksinstitutions.com
    From Yesterday, my website is refusing to open. I was getting the Fatal error message as follows:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home3/sriniva3/public_html/perksinstitutions/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php:10) in /home3/sriniva3/public_html/perksinstitutions/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php on line 12

    I could not even get the login page and was getting Fatal Error message.

    With the help of Bluhost, I could recover the login page by changing the theme to a newer one.

    Kindly help me to recover the website ( http://www.perksinstitutions.com ) as soon as possible

    March 9, 2018 at 3:48 pm #924561
    Victoria

    Hey Srinivasen,

    Please remove this file via FTP
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php

    it has moved to this file
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 9, 2018 at 6:49 pm #924664
    Srinivasen

    Thanks for the suggestions

    I understand the first step : Please remove this file via FTP
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php

    But I do not understand the second step :
    it has moved to this file
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php

    Should I up load this file ? From where should I obtain the file ?

    March 10, 2018 at 1:52 pm #924914
    Rikard

    Hi,

    The error occurs because of those two files contains similar code, so what you have done already should be enough. Victoria wrote the second part as an explanation of why you should delete the first file.

    Best regards,
    Rikard

    March 10, 2018 at 6:38 pm #924980
    Srinivasen

    Thanks for the support.

    Now I have deleted the March updates and installed old January updates fearing that the latest update might bring agin the fatal error. Is that Ok or should I update the theme to the latest version ?

    Bluehost offers only 7.0 version of php. They do not have the php 7.2.0 version available for the public. Will this affect the website performance ?

    Thanks again

    March 10, 2018 at 6:43 pm #924982
    Yigit

    Hey!

    PHP 7.0 will be fine. After upgrading your PHP version, please try re-updating the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/ and let us know if you have any issues

    Best regards,
    Yigit

    May 24, 2018 at 2:54 pm #961558
    deonpt

    I had to delete both events files:
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php
    and
    /themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php
    :(

    May 24, 2018 at 4:06 pm #961613
    Yigit

    Hi,

    That is fine @deonpt, they are duplicate files anyway. Correct files are in /themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/ and /themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/ respectively :)

    Best regards,
    Yigit

    July 11, 2018 at 6:12 am #984040
    laflacker

    Hi, I join the forum because I have a shopping cart website http://guadalupeflores.com.co/, was asked to update the wordpress, also the plugin of woocomerce and upload the latest version of the theme that I have and appears Fatal error: Cannot redeclare av_upcoming_events_fallback() (previously declared in /home/wwwguadalupeflor/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/events_upcoming.php:15) in /home/wwwguadalupeflor/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php on line 10

    please I urge your help soon! Thank you

    July 11, 2018 at 7:59 am #984056
    Nikko

    Hi laflacker,

    Please do the following:

    1. Switch to a default wordpress theme like twentyseventeen
    2. Delete your recent Enfold theme
    3. Upload and install the latest version of Enfold

    Let us know if it helps :)

    Best regards,
    Nikko

    October 16, 2018 at 10:16 pm #1022425
    shoutcloudstudios

    FYI… I had to delete both of those files also. But now it’s working fine.

    October 17, 2018 at 7:43 am #1022590
    Rikard

    Hi shoutcloudstudios,

    Great, glad you got it working and sorry for the problems.

    Best regards,
    Rikard

    March 12, 2019 at 10:47 pm #1078024
    inkinch

    Hi,

    We have a problem on our website http://www.mylittlesouschef.com
    Since yesterday it is impossible to open any page, there is a fatal error

    Error: Cannot use string offset as an array in /home/mylit485/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489 Stack trace: #0 /home/mylit485/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443)

    Plus other error and we can not do any changes. We have the latest version of WordPress, and I can not understand how to fix this.
    Can you please help us?

    Many thanks
    Francesca

    March 13, 2019 at 12:42 pm #1078251
    tontondavid813

    Hi

    We have a problem on our website http://www.oli-meli.fr

    Fatal error: Cannot redeclare av_upcoming_events_fallback() (previously declared in /homepages/11/d199278319/htdocs/OLI-MELI/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/events_upcoming.php:15) in /homepages/11/d199278319/htdocs/OLI-MELI/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php on line 10

    Can you please help us?

    Many Thanks

    David

    March 13, 2019 at 4:47 pm #1078304
    Yigit

    Hi,


    @inkinch     please contact your hosting provider and ask them to upgrade PHP version to minimum 5.6 and preferably to 7.x.


    @tontondavid813    , please delete the theme and re-install it – https://kriesi.at/documentation/enfold/install-enfold-theme/#theme-install. It seems like theme folders were merged instead of being replaced and therefore there are duplicate files and that is causing the issue.

    Best regards,
    Yigit

    June 18, 2020 at 11:44 am #1223662
    Japracool

    Thank you @deonpt! It solved my problem.

    • This reply was modified 4 years, 5 months ago by Japracool.
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