Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 30, 2015 at 5:39 pm #466582
    Sandy

    Three websites continually report errors in thw wp-content/themes/enfold/framework/error_log and wp-content/themes/enfold/config-layerslider/LayerSlider/classes/error_log. Is there a fix for this?

    • This topic was modified 9 years, 5 months ago by Sandy.
    July 1, 2015 at 4:03 pm #467059
    Elliott

    Hi m!

    Paste the errors here so we can see what they say.

    Best regards,
    Elliott

    July 1, 2015 at 5:59 pm #467140
    Sandy

    Yes, thanks.

    July 2, 2015 at 7:13 pm #467713
    Elliott

    Hey!

    Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest. You should have version 3.2.3 after doing this.

    Next delete the error logs and then view your site again to see if it creates any new errors. Also be sure to deactivate all plugins while testing.

    Did you install WordPress manually or use a one click install with your hosting provider?

    Regards,
    Elliott

    July 7, 2015 at 5:22 pm #469833
    Sandy

    I don’t know how the install was completed. Will try all of this work on a test server, and report back.

    July 8, 2015 at 7:40 am #470036
    Ismael

    Hey!

    Alright. Let us know if you have the latest version running. Right now, the version of the theme installed in the site is 3.1.3.

    Regards,
    Ismael

    July 10, 2015 at 6:27 pm #471671
    Sandy

    We have a test server set up:
    All the plugins have been disabled as per instruction
    Wordpress version is same
    Enfold theme version is latest i.e. 3.2.3

    Live site still has Enfold theme version 3.1.3.

    July 12, 2015 at 9:51 am #471978
    Rikard

    Hi!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 13, 2015 at 5:08 pm #472567
    Sandy

    Thanks.

    July 14, 2015 at 8:16 am #472873
    Rikard

    Hi!

    Thanks for the login, I couldn’t see any error messages at all in the backend?

    Regards,
    Rikard

    July 14, 2015 at 5:33 pm #473329
    Sandy

    Right. All the plugins are turned off on that test site. So, shall we proceed with turning them on to troubleshoot?

    July 15, 2015 at 3:35 pm #473789
    Elliott

    Hey!

    I’m not sure why you were getting the errors but it looks like they were all about a month old. If your not getting any new errors when visiting your site then you can consider the problem fixed.

    Yes, you could activate the plugins to do more troubleshooting and see if you get any new errors.

    Best regards,
    Elliott

    July 29, 2015 at 4:36 pm #480338
    Sandy

    The test on the dev site showed no errors. We reinstalled the entire site to the server, and now have this error:
    [28-Jul-2015 20:22:58 UTC] PHP Warning: Illegal string offset ‘/’ in ………/enfold/framework/php/class-form-generator.php on line 865
    [28-Jul-2015 20:22:58 UTC] PHP Warning: Illegal string offset ‘/’ in ………/enfold/framework/php/class-form-generator.php on line 619

    What does that mean?

    July 31, 2015 at 9:17 am #481169
    Ismael

    Hi!

    It’s not a critical error so you can just ignore it. This will help clear things out a bit. http://stackoverflow.com/questions/9869150/illegal-string-offset-warning-php

    Best regards,
    Ismael

    August 10, 2015 at 8:36 pm #485603
    Sandy

    Thank you. We’ll keep monitoring.

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