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  • August 2, 2016 at 5:47 pm #667759
    carmycurly

    Made some custom icons at http://fontello.com/ – downloaded the zip file then used the Iconfont Manager in theme options to upload.
    Click the upload button allows me to upload the font and then click “insert zip file” but at this last step it fails every-time.

    ERROR “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”

    – Searched the forums – couldn’t find anything to help
    – Updated PHP server settings to max and more. to 256M
    – Spoke to my server support they couldn’t find anything wrong.
    – Log files when set to “LOG ALL” don’t show any php errors. Nothing with the time stamp that matches the time when i reproduce the error.
    – checked my .htaccess file – made it bare basic as a test – noting.
    – tried chrome and FF and explorer – same problem
    – I have the lastest version of the theme

    Its a chmod permission problem??

    This error its only in this SERVER (client) in other servers I have installed Enfold dont problem

    August 6, 2016 at 6:47 am #669234
    Rikard

    Hey carmycurly,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. Also link to the file in question so that we can try from our end.

    Thanks,
    Rikard

    August 11, 2016 at 7:49 pm #671533
    carmycurly

    Hi, any news? about this

    August 15, 2016 at 3:13 pm #672696
    Andy

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. Also link to the file in question so that we can try from our end.

    Best regards,
    Andy

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