Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1491860

    DearSirs,

    My Facebook header has now disappeared see the facebook widget on the right hand side of the page https://respectaclecompany.co.uk/journal/.
    Can you help. Iam on the latest version of Enfold 7.1.3

    #1491945

    Hey condonp,
    Thanks for your patience, the FB widget looks correct to me:
    fnemtR4.png
    please explain further.

    Best regards,
    Mike

    #1491947

    Dear Mike,

    If you goto the actual facebook page you will see the images in the header see link. The images in the header (dogs) do not come through. They use to in the past.

    https://www.facebook.com/Respectacle.Company/?ref=embed_page#

    #1491949

    Hi,
    I see, thanks. Your widget is not showing any errors in the console and there is only one image, your logo, in the FB iFrame code. Try checking that your Facebook page is set to “Visible to Everyone”.
    You can also try creating the Facebook Like Box manually to see if it then shows. Try Method 2: Adding a Facebook Like Box With Code
    Unfortunately I’m not able to test this on my end as I don’t have a FB account.

    Best regards,
    Mike

    #1491955

    Mike,

    Have tried everything you mention without success. I have also found that the default facebook of Kriesi does not work when added to my website. See https://respectaclecompany.co.uk/Facebook.jpg. Whereas on the right hand section of this page shows the Kriesi facebook header image showing?

    #1491956

    .

    • This reply was modified 2 weeks, 4 days ago by condonp.
    #1491961

    Hi,
    Kriesi uses a image and not the FB script because the FB script is bloacked by may browsers by default, such a Safari. Users need to turn it off in the settings to see the FB box manually but most don’t know to do this. I’m not sure why the widget is not working for you, but once we figure it out your visitors may still not see it due to ad-blockes or the default actions of the browsers. This maybe something to consider.

    Best regards,
    Mike

Viewing 7 posts - 1 through 7 (of 7 total)
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