Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • June 16, 2018 at 5:11 pm #973643
    lewisedavis

    Hi there,

    Their facebook like widget and Twitter widget have stopped working since the update. I’ve searched around online and through the forum for a solution but can’t find out.

    Please could you suggest a solution. You can see the two widgets in the footer of the website.

    Thanks

    June 16, 2018 at 5:47 pm #973662
    Mike

    Hey lewisedavis,
    The widgets seems to be working for me, I can click each and the twitter is loading a feed.
    Can you please explain what is not working about them?
    Please see screenshot in Private Content area.

    Best regards,
    Mike

    June 16, 2018 at 8:48 pm #973746
    lewisedavis

    Hi Mike,

    Thanks for your reply.
    Please see screenshot here: https://www.dropbox.com/s/ddxeppxcrgtzaq1/Consulting%20Screenshot.PNG?dl=0

    June 16, 2018 at 8:53 pm #973749
    Mike

    Hi,
    Can I ask if your are using the browser plugin “Adblock Plus” or some other adblocker?

    Best regards,
    Mike

    June 16, 2018 at 9:12 pm #973755
    lewisedavis

    Yep I’ve got that extension, but I have disabled it so it doesn’t run on that website. I then cleared my cache and refreshed the page but remained the same.

    June 16, 2018 at 10:03 pm #973764
    Mike

    Hi,
    While it shows in my Chrome & Edge with ABP turned off, Firefox is blocking them with a built in setting that I can turn off:

    The resource at https://platform.twitter.com/widgets.js” was blocked because tracking protection is enabled.

    Which browser are you using?

    Best regards,
    Mike

    June 17, 2018 at 1:17 pm #973884
    lewisedavis

    Hi Mike,

    Thanks for your reply.
    I just checked again and both my ad blockers are switched off/paused. I also tried white listing the domain name in the adblocker as well. I’m using Chrome. You can see my privacy settings for Chrome here: https://www.dropbox.com/s/417m3mst6cplc8d/Consulting%20Screenshot%20privacy.PNG?dl=0

    June 17, 2018 at 5:59 pm #973954
    Victoria

    Hi lewisedavis,

    Best regards,
    Victoria

    June 17, 2018 at 8:57 pm #974032
    lewisedavis

    Ok it’s still not working on mine. what’s the next step for troubleshooting?

    June 18, 2018 at 5:09 am #974085
    Ismael

    Hi,

    It is also visible on my end. This is how it looks on Chrome.

    // https://ibb.co/kehHFJ

    Did you try it on another network or computer?

    Best regards,
    Ismael

    June 18, 2018 at 11:47 am #974183
    lewisedavis

    Ok I’m going to leave this for now then and hope that it’s only rare circumstances causing it.

    Thanks for your help!

    June 18, 2018 at 10:39 pm #974507
    Basilis

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Basilis

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Viewing 12 posts - 1 through 12 (of 12 total)
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