Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • October 26, 2021 at 9:37 pm #1326543
    Nicole
    Guest

    Hi! I have been using Enfold theme on my website for quite a few years now.

    I have a question regarding support: is it possible to just pay to extend the expired support for a few more months instead of just re-buy the license?

    October 27, 2021 at 5:54 am #1326607
    Rikard

    Hey Nicole,

    The license for the theme is always valid for life, you don’t need to extend that. If you need to purchase a support period, then you can do that in your Themeforest account.

    Best regards,
    Rikard

    October 27, 2021 at 2:42 pm #1326705
    Nicole
    Guest

    Hey Rikard, thanks. From my Theme Forest II cannot seem to separate the license from the extended support period purchase. Would it be possible for you to share the link to purchase the support period only?

    Thanks a lot,
    Nicole

    October 27, 2021 at 3:32 pm #1326716
    Yigit

    Hi Nicole,

    Thanks for contacting us!

    Please login to your ThemeForest account that you used to purchase the theme and go to – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 and click the green “Renew support” button – https://imgur.com/a/dJVJMBa :)

    Best regards,
    Yigit

    November 9, 2021 at 10:06 pm #1328397
    NicoleVA

    Hello! 10 days ago I purchased a support period Until 01 May 2022 (I wanted to enclose a screenshot if the confirmation email but it seems I cannot attach files here)
    However I am still prompted to enter a license code and activate it when I go back to the support page.

    Can I post my request here?
    My website http://www.tnvirtualassistant.com is built with Enfold and has the WPML plugin with which I made it multilingual (in Italian and English) where you can switch from one to the other by clicking on the ITALIAN/ENGLISH flags.

    I have a blog on the Italian website, but not on the English one. If I try to switch to the English website from my Italian blog page I am redirected to the English blog page…but it doesn’t exist so the visitor gets a sort of 404 error.
    How can I redirect the visitor from the Italian blog page the English HOME PAGE. I asked the plugin support and they told me to get in touch with the theme support so here I am :)

    Thanks a lot fr your help,
    Nicole

    November 10, 2021 at 1:17 pm #1328482
    Yigit

    Hi Nicole,

    Could you please post your purchase code here privately so we can try validating your forum account? Please note that we are going to need to reset your forum password.

    Regarding your question, please go to WPML > Languages > Language switcher options and choose “Link to home of language for missing translations” option :)

    Best regards,
    Yigit

    November 10, 2021 at 1:27 pm #1328483
    NicoleVA

    Hi Yigit, thanks a lot for your reply.
    I am not sure where I can get the code. All I have is a confirmation email with the invoice attached.

    If this can be of any help, here are the transaction references:
    INVOICE N.: IVIP45437299 

    ORDER N.: 154442422
    Transaction made on Oct 30th

    Thanks a lot,
    Nicole

    November 10, 2021 at 1:27 pm #1328484
    Yigit

    Hi Nicole,

    You can refer to following image to find your purchase code

    Best regards,
    Yigit

    November 10, 2021 at 2:25 pm #1328506
    NicoleVA

    Ok If I go in “Downloads” I only see the Enfold purchase of a few year ago, not the latest Support Extended time. Hope that is correct. I will share privately the Item Purchase code.

    Thanks again

    November 10, 2021 at 2:32 pm #1328509
    Nicole
    Guest

    Everything ok: I managed to enter the support forum myself. Thanks for your support and patience :)

    November 10, 2021 at 3:43 pm #1328525
    Yigit

    Hi,

    You are welcome!

    Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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Viewing 11 posts - 1 through 11 (of 11 total)
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