Extend support link shows a different price on the email to the website? - Support

Tagged: support

Viewing 4 posts - 1 through 4 (of 4 total)

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October 21, 2019 at 6:27 pm #1149929

ColinWalton
Participant

I have just received your email about EXTENDING SUPPORT FOR $29.28.

But clicking on the link takes me to a page where I have to re-buy the product AND the support. This is the link:

https://mandrillapp.com/track/click/30000325/themeforest.net?p=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

I am happy to extend the support but don’t need to rebuy the Enfold Theme as I have bought it numerous times for clients.

October 25, 2019 at 11:17 am #1151163

Mike
Moderator

Hey ColinWalton,
Sorry for the late reply, to extend your support please login to your Envato (Theme Forest) account and go to your downloads tab and next to your item click the “extend” link, then the button will only show the support extension and not the theme.

Best regards,
Mike

October 25, 2019 at 11:28 am #1151164

ColinWalton
Participant

Hi Mike,

That’s great thank you. All done!

October 25, 2019 at 12:30 pm #1151178

Mike
Moderator

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike
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Viewing 4 posts - 1 through 4 (of 4 total)

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