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Why am I getting a Theme license expired when it is lifetime?
Where is actual SUPPORT I just paid for – NOT the Forum?Hey k hanadel,
Thank you for the inquiry.
Have you registered an account on the forum? Please note that a single license for the theme includes lifetime updates, but the support license duration is limited — typically 6 months to 1 year. You can read more about it here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support.
Once the support license is renewed, make sure to register the theme and generate a private token — more info here: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
IsmaelI just did this, a number of times.
Getting “invalid” message.
(moved to private field)
This is rather a convoluted process!
I need to get this done today or I need to use one of my other themes and get a refund for Support.
Thanks.Hi,
I have no idea what this means: Private Data:
Sorry about that. I forgot you’re reaching out through email, not directly in the forum. You can now open inquiries in the forum using this form: https://kriesi.at/support/forum/enfold/#new-post
The primary issue is that I cannot edit the content. Plugins do not seem to be the issue.
Regarding the editor issue, please make sure to update the theme to version 6.0.8, then temporarily disable the Enfold > Performance > File Compression settings. If the issue persists, open a new thread and provide the login details in the private field.
Best regards,
Ismael
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