Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 17, 2024 at 2:45 am #1473796
    k hanadel
    Guest

    Why am I getting a Theme license expired when it is lifetime?
    Where is actual SUPPORT I just paid for – NOT the Forum?

    December 17, 2024 at 6:50 am #1473816
    Ismael

    Hey k hanadel,

    Thank you for the inquiry.

    Have you registered an account on the forum? Please note that a single license for the theme includes lifetime updates, but the support license duration is limited — typically 6 months to 1 year. You can read more about it here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support.

    Once the support license is renewed, make sure to register the theme and generate a private token — more info here: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Ismael

    December 18, 2024 at 1:01 am #1473854
    giark1

    I just did this, a number of times.
    Getting “invalid” message.
    (moved to private field)
    This is rather a convoluted process!
    I need to get this done today or I need to use one of my other themes and get a refund for Support.
    Thanks.

    • This reply was modified 1 month ago by Ismael. Reason: moved info
    December 18, 2024 at 7:02 am #1473871
    Ismael

    Hi,

    (see private field)

    Best regards,
    Ismael

    December 18, 2024 at 8:01 am #1473875
    giark1

    I have no idea what this means:
    Private Data:
    You can now use the forum and open new inquiries.”

    • This reply was modified 1 month ago by giark1.
    December 18, 2024 at 9:22 pm #1473958
    giark1

    The primary issue is that I cannot edit the content. Plugins do not seem to be the issue.

    December 19, 2024 at 5:33 am #1473979
    Ismael

    Hi,

    I have no idea what this means: Private Data:

    Sorry about that. I forgot you’re reaching out through email, not directly in the forum. You can now open inquiries in the forum using this form: https://kriesi.at/support/forum/enfold/#new-post

    The primary issue is that I cannot edit the content. Plugins do not seem to be the issue.

    Regarding the editor issue, please make sure to update the theme to version 6.0.8, then temporarily disable the Enfold > Performance > File Compression settings. If the issue persists, open a new thread and provide the login details in the private field.

    Best regards,
    Ismael

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