Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 17, 2024 at 2:45 am #1473796
    k hanadel
    Guest

    Why am I getting a Theme license expired when it is lifetime?
    Where is actual SUPPORT I just paid for – NOT the Forum?

    December 17, 2024 at 6:50 am #1473816
    Ismael

    Hey k hanadel,

    Thank you for the inquiry.

    Have you registered an account on the forum? Please note that a single license for the theme includes lifetime updates, but the support license duration is limited — typically 6 months to 1 year. You can read more about it here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support.

    Once the support license is renewed, make sure to register the theme and generate a private token — more info here: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Ismael

    December 18, 2024 at 1:01 am #1473854
    giark1

    I just did this, a number of times.
    Getting “invalid” message.
    (moved to private field)
    This is rather a convoluted process!
    I need to get this done today or I need to use one of my other themes and get a refund for Support.
    Thanks.

    • This reply was modified 12 hours, 41 minutes ago by Ismael. Reason: moved info
    December 18, 2024 at 7:02 am #1473871
    Ismael

    Hi,

    (see private field)

    Best regards,
    Ismael

    December 18, 2024 at 8:01 am #1473875
    giark1

    I have no idea what this means:
    Private Data:

    “We have temporarily disabled the license check for your account registered with (Email address hidden if logged out) . You can now use the forum and open new inquiries.”

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