Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 7, 2018 at 12:29 pm #994382
    Bklaus_sk

    Hi there,
    we installed plugins Event Calendar and Community event.
    Trying to add an event on the front end the pages seems to be delivered but is not displayed (on desktop FF, Chrome and on tablet): https://intern.hamburg-greeter.de/events/community/hinzufuegen
    Help would be great.
    Thanks
    Klaus

    August 8, 2018 at 8:51 am #994725
    Rikard

    Hi Klaus,

    The page you linked to only keeps displaying the preloader on my end, is that what you are getting on your end too?

    There are some error messages on the page from Tribe Events:

    Uncaught TypeError: Cannot read property 'view' of undefined
    at HTMLDocument.<anonymous> (tribe-events-bar.min.js?ver=4.6.21:1)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    You might want to contact their support to get that solved since it’s their plugin throwing that error. We can have a look at it but I think their support would be in a better position than us to see what is going wrong. If you need more help from us then please post admin login details in private.

    Best regards,
    Rikard

    August 10, 2018 at 11:35 am #995911
    Bklaus_sk

    Hi Rikards,
    thanks. I am trying to get support from Tribe Events.
    Meanwhile I did some more research on our site with Health Check. Results:
    – Community Events page works fine under theme Twentyseventeen with all the other plugins activated.
    – But even with no other plugins activated it does not work under Enfold or our Enfold child parent.
    Regards
    Klaus

    August 10, 2018 at 9:58 pm #996160
    Basilis

    Hi,

    Please do keep us updated regarding the status with the Tribe Events

    Best regards,
    Basilis

    August 17, 2018 at 8:18 pm #998574
    Bklaus_sk

    Hi,
    they have not yet any idea, this is what I received:

    “I am checking with the team for some additional recommendations here, as I have not been able to recreate this on my end (the page loads without errors for me using the latest version of Enfold). I’ll let you know as soon as I hear back!
    Post Link: https://theeventscalendar.com/support/forums/topic/adding-an-event-page-not-displayed/#post-1599929&#8221;

    Meanwhile we deactivated all plugins, tried Enfold parent theme, our child theme and Twentyseventeen. No matter how many other plugins are activated: the page runs smoothly under Twentyseventeen but not under any of the Enfold themes…

    Klaus

    August 20, 2018 at 9:04 am #999223
    Victoria

    Hi Klaus,

    Best regards,
    Victoria

    August 23, 2018 at 10:51 pm #1000995
    Bklaus_sk

    Hi Victoria,
    one of our guys found this post and managed to fix the bug:

    https://theeventscalendar.com/support/forums/topic/error-on-add-event-page-community-events/#post-1594741

    So it really seems a bug in their plugin. But why doesn’t it appear in theme Twentyseventeen?

    Anyway, for the moment it sems to be fixed.

    Thanks
    Klaus

    August 24, 2018 at 2:29 pm #1001247
    Victoria

    Hi Klaus,

    Thank you for letting us know!

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.