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AuthorPosts
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July 4, 2016 at 1:36 pm #656546
Hi,
I am at the website : http://www.sijny.org/
Initially i was not able to see the countdown running at all – it was just a blank space – then i found a solution and now see the event countdown by doing opacity = 1
However, the countdown is still 0
Please help
July 4, 2016 at 7:47 pm #656705Hey rezoot,
Please let us know the code that was added ? is it a js function? or css? you can paste it to pastebin.com and share the link here.
It appears that there is a conflict as i notice a js error in the console.
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayJuly 5, 2016 at 4:59 am #656814I tried de activating all plugins but that didnt resolve the issue, the js that im using is just being used on one page, which is not HOME.
the code used is :
<script type="text/javascript" src="/includes/jwplayer.js"></script>
Let me know for more questions, i want this to be resolved quick.
Seems like some stupid issue.
July 6, 2016 at 1:23 pm #657424Hi,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardJuly 7, 2016 at 2:50 am #657817Please find this attached
will wait for the resolution.
July 7, 2016 at 2:52 pm #658089Hi,
Looks like you are getting some Javascript errors on the page, could you try deactivating all plugins to see if there is a conflict coming from any of them please?
Regards,
RikardJuly 8, 2016 at 7:13 pm #658564I thought that this why i gave you the credentials to check.
Please check and let me know why your event plugin is not responding
I have already tried deactivating all plugins and trying :O
July 11, 2016 at 2:59 pm #659306Hi,
You are getting some javascript errors on the page, I wanted to log in but the seems account seems to not have sufficient access, could you change it to admin right please?
Regards,
Rikard- This reply was modified 8 years, 5 months ago by Rikard.
July 11, 2016 at 3:13 pm #659323I have given the rights.
Please check.
July 12, 2016 at 12:19 pm #659778Hi,
I’m not sure what is causing it, are we allowed to disable plugins for testing purposes?
Regards,
RikardJuly 12, 2016 at 2:09 pm #659851Hi, yes you are but that needs to be done quick –
you guys are not letting me buy more of your themes because your support is not really providing a quick turnaround for the issues.
Let me know how soon should i expect this to be resolved.
Also, I request this issue to be prioritized now.
Thanks,
July 14, 2016 at 6:21 am #660676Hi,
The countdown element is working when we deactivate every elements in the page except for the Events Calendar plugin. Please deactivate all plugins then activate them one at a time to find the plugin that is causing the issue.
Best regards,
IsmaelJuly 14, 2016 at 9:21 am #660733Thank you for coming in to help Rikard.
That is weird because i already tried that and it was still not working.
I would like to be shown where is it working because I tried that and the trick doesnt do the job.
Let me know how you can geniuenly help
July 18, 2016 at 2:18 pm #661972Hi,
when deactivating all plugins but The Events Calendar then it’s working as expected, see here:
Best regards,
AndyAugust 18, 2016 at 2:54 pm #674199Hi, my countdown doesn’t seem to be working either. Is this anything to do with the issue that is also causing the maps to not work?
August 18, 2016 at 11:07 pm #674399Hi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyAugust 20, 2016 at 2:05 pm #675012August 22, 2016 at 5:28 am #675509Hi @johnosjourney,
Please open a new thread and include admin login details so that we can have a closer look at your installation.
Regards,
RikardAugust 22, 2016 at 6:17 am #675527Hi @Rikard, please find details below;
August 22, 2016 at 2:51 pm #675771Hi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyAugust 22, 2016 at 3:31 pm #675811Hi @Andy would all my design and everything be ok or will that result in laying out every page again?
August 22, 2016 at 7:02 pm #675953Hi,
will all be ok, however we still recommend to have a backup, just in case.
Best regards,
Andy -
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