Erweiterter Layout Editor bringt leere Seite

Hey Fred,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thank you for the info.

The builder seems to be working as expected. Is this happening on a specific page? Please provide a short video clip of the issue and a direct link to the page.

Have you tried testing it using a different device or browser?

Best regards,
Ismael

Hi,

You can use platforms like Savvyify, Imgur, or Dropbox to upload and share the screenshot. We tried logging in again but encountered this error:

FEHLER: Falsch! – Bitte löse das Captcha richtig

Please temporarily disable the captcha plugin and provide a direct link to the page with the issue.

Best regards,
Ismael

Hi,

Thanks for that. I see the problem on the page in private, and I can see that the server is returning a 500 internal server error on the admin-ajax.php WordPress file. Could you share server error logs with us please?

Also please try to activate debug mode under Enfold->Layout Builder->Show advance options in order to see the layout builder shortcodes. You can then copy the shortcodes to a new page, and try to remove the shortcode that you have added to the top of the layout for example.

Best regards,
Rikard

• This reply was modified 1 month, 1 week ago by Rikard.

Hi,

Thanks for that. We don’t know where your error logs are located either, please reach out to your hosting provider for clarification if you are unable to locate them.

Best regards,
Rikard

Hi,

Thanks, but the error log files on your server doesn’t contain any errors. Are you sure that you have given us the correct FTP account? I would suggest that you reach out to your hosting provider for clarification to where to find the correct error logs.

Best regards,
Rikard

Hi,

I can’t see any error logs in there, so please let us know where they are when you get an answer from your hosting provider.

Best regards,
Rikard

Hi,

Thanks for that, but there are not fatal errors in the error log:

[Fri Mar 07 03:35:41.531746 2025] [proxy_fcgi:error] [pid 1651650:tid 140412245128960] [client 45.67.216.103:44052] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 03:59:45.915313 2025] [proxy_fcgi:error] [pid 1720063:tid 140412438161152] [client 45.77.117.169:5738] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 04:25:05.275181 2025] [proxy_fcgi:error] [pid 1845014:tid 140412295485184] [client 185.126.20.94:42118] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 04:51:05.598448 2025] [proxy_fcgi:error] [pid 1845014:tid 140412068882176] [client 5.44.100.208:32600] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 05:12:42.011924 2025] [proxy_fcgi:error] [pid 1967461:tid 140412421375744] [client 66.249.79.4:21436] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 05:12:43.801954 2025] [proxy_fcgi:error] [pid 1967461:tid 140412387804928] [client 66.249.79.164:21464] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 05:18:35.936189 2025] [proxy_fcgi:error] [pid 1967461:tid 140412354234112] [client 172.203.190.141:20306] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 05:30:44.471063 2025] [proxy_fcgi:error] [pid 1967461:tid 140412018525952] [client 207.46.13.155:63108] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 05:32:22.643071 2025] [proxy_fcgi:error] [pid 1967461:tid 140412001740544] [client 46.163.73.86:30014] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:03:17.747884 2025] [proxy_fcgi:error] [pid 2122342:tid 140412463339264] [client 138.246.253.24:57296] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:03:55.134832 2025] [proxy_fcgi:error] [pid 2122342:tid 140412337448704] [client 50.116.23.132:18866] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:03:56.946258 2025] [proxy_fcgi:error] [pid 2122342:tid 140412396197632] [client 50.116.23.132:18892] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:04:02.524170 2025] [proxy_fcgi:error] [pid 2122342:tid 140412077274880] [client 50.116.23.132:5706] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/
[Fri Mar 07 06:12:42.896232 2025] [proxy_fcgi:error] [pid 2220531:tid 140412102452992] [client 93.81.236.143:14096] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:35:05.080907 2025] [proxy_fcgi:error] [pid 2220531:tid 140412052096768] [client 51.8.102.214:2706] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 06:37:28.765862 2025] [proxy_fcgi:error] [pid 2220531:tid 140412203165440] [client 178.128.250.184:56240] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 07:21:20.155068 2025] [proxy_fcgi:error] [pid 2507718:tid 140412371019520] [client 17.241.227.168:18808] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 07:21:21.628467 2025] [proxy_fcgi:error] [pid 2507718:tid 140412354234112] [client 17.241.227.168:46572] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 07:27:43.870011 2025] [proxy_fcgi:error] [pid 2507718:tid 140412463339264] [client 159.223.80.78:50140] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 07:42:47.377991 2025] [proxy_fcgi:error] [pid 2507718:tid 140412362626816] [client 66.249.79.33:25560] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 07:42:50.381020 2025] [proxy_fcgi:error] [pid 2507718:tid 140412312270592] [client 66.249.68.34:20704] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:14:46.483296 2025] [proxy_fcgi:error] [pid 2662858:tid 140412454946560] [client 188.143.244.135:37680] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: http://fdb.ch
[Fri Mar 07 08:14:47.768082 2025] [proxy_fcgi:error] [pid 2662858:tid 140412421375744] [client 188.143.244.135:37696] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://fdb.ch/
[Fri Mar 07 08:20:53.172325 2025] [proxy_fcgi:error] [pid 2728714:tid 140412421375744] [client 77.68.75.38:63922] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:39:01.753308 2025] [proxy_fcgi:error] [pid 2802003:tid 140412261914368] [client 188.34.157.146:22840] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:41:48.001995 2025] [proxy_fcgi:error] [pid 2813154:tid 140412320663296] [client 27.147.200.202:21024] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:44:18.658998 2025] [proxy_fcgi:error] [pid 2813154:tid 140412077274880] [client 27.147.200.202:49922] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:44:21.822090 2025] [proxy_fcgi:error] [pid 2813154:tid 140412471731968] [client 27.147.200.202:44234] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:47:36.035358 2025] [proxy_fcgi:error] [pid 2825545:tid 140412463339264] [client 77.75.77.62:57686] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:47:36.099740 2025] [proxy_fcgi:error] [pid 2825545:tid 140412438161152] [client 77.75.77.62:57700] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:47:39.531697 2025] [proxy_fcgi:error] [pid 2825545:tid 140412387804928] [client 195.15.221.126:57820] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 08:52:35.564898 2025] [proxy_fcgi:error] [pid 2835387:tid 140412136023808] [client 138.246.253.24:42890] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:15.286924 2025] [proxy_fcgi:error] [pid 2905234:tid 140412018525952] [client 198.240.105.111:19414] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:16.895409 2025] [proxy_fcgi:error] [pid 2905234:tid 140412001740544] [client 198.240.105.111:19432] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:18.952864 2025] [proxy_fcgi:error] [pid 2905234:tid 140411984955136] [client 198.240.105.111:19434] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:20.624977 2025] [proxy_fcgi:error] [pid 2905234:tid 140411976562432] [client 198.240.105.111:55540] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:26.110223 2025] [proxy_fcgi:error] [pid 2905234:tid 140412421375744] [client 64.140.131.24:55626] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:26.385115 2025] [proxy_fcgi:error] [pid 2905234:tid 140412404590336] [client 209.99.148.220:55648] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:27.539747 2025] [proxy_fcgi:error] [pid 2905234:tid 140412379412224] [client 85.254.42.223:55684] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:09:27.677525 2025] [proxy_fcgi:error] [pid 2905234:tid 140412387804928] [client 168.151.93.166:55672] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:39:05.683007 2025] [proxy_fcgi:error] [pid 3012809:tid 140412026918656] [client 17.241.227.57:30692] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 09:41:14.154876 2025] [proxy_fcgi:error] [pid 3012809:tid 140412136023808] [client 13.215.214.254:49994] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 10:09:06.984824 2025] [proxy_fcgi:error] [pid 3063962:tid 140412253521664] [client 80.241.213.234:22226] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 10:17:20.905325 2025] [proxy_fcgi:error] [pid 3158172:tid 140411993347840] [client 66.249.79.98:43042] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 10:17:48.702091 2025] [proxy_fcgi:error] [pid 3158172:tid 140412303877888] [client 66.249.68.32:44714] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/
[Fri Mar 07 10:31:02.179594 2025] [proxy_fcgi:error] [pid 3231960:tid 140412412983040] [client 88.129.111.122:49486] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://kriesi.at/
[Fri Mar 07 10:31:03.744624 2025] [proxy_fcgi:error] [pid 3231960:tid 140412421375744] [client 88.129.111.122:49488] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://kriesi.at/
[Fri Mar 07 10:31:14.710614 2025] [proxy_fcgi:error] [pid 3231960:tid 140412245128960] [client 88.129.111.122:54714] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://kriesi.at/
[Fri Mar 07 10:31:16.101932 2025] [proxy_fcgi:error] [pid 3231960:tid 140412068882176] [client 88.129.111.122:54896] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/rmfpai/
[Fri Mar 07 10:31:29.422494 2025] [proxy_fcgi:error] [pid 3231960:tid 140412035311360] [client 88.129.111.122:44958] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/rmfpai/
[Fri Mar 07 10:31:32.951181 2025] [proxy_fcgi:error] [pid 3231960:tid 140412026918656] [client 88.129.111.122:25964] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/rmfpai/
[Fri Mar 07 10:31:35.372081 2025] [proxy_fcgi:error] [pid 3231960:tid 140412278699776] [client 88.129.111.122:26918] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/
[Fri Mar 07 10:31:36.375336 2025] [proxy_fcgi:error] [pid 3231960:tid 140412270307072] [client 88.129.111.122:26960] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/
[Fri Mar 07 10:31:36.875556 2025] [proxy_fcgi:error] [pid 3231960:tid 140412228343552] [client 88.129.111.122:26974] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/
[Fri Mar 07 10:31:46.535714 2025] [proxy_fcgi:error] [pid 3231960:tid 140412211558144] [client 88.129.111.122:47450] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 10:31:50.114874 2025] [proxy_fcgi:error] [pid 3231960:tid 140411984955136] [client 88.129.111.122:49500] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php'); PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT id,title FROM iarmfp18__xyz_ihs_short_code WHERE status=1 and insertionMethod=2 ORDER BY id DESC made by require('wp-blog-header.php'), wp, WP->main, WP->parse_request, do_action_ref_array('parse_request'), WP_Hook->do_action, WP_Hook->apply_filters, xyz_ihs_plugin_parse_request, require('/plugins/insert-html-snippet/editor_plugin.js.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:50.841805 2025] [proxy_fcgi:error] [pid 3231960:tid 140412194772736] [client 88.129.111.122:11084] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.018535 2025] [proxy_fcgi:error] [pid 3231960:tid 140412186380032] [client 88.129.111.122:11106] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.214011 2025] [proxy_fcgi:error] [pid 3231960:tid 140412144416512] [client 88.129.111.122:11142] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.224190 2025] [proxy_fcgi:error] [pid 3231960:tid 140412152809216] [client 88.129.111.122:11132] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.320161 2025] [proxy_fcgi:error] [pid 3231960:tid 140412337448704] [client 88.129.111.122:10954] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.566691 2025] [proxy_fcgi:error] [pid 3231960:tid 140412169594624] [client 88.129.111.122:11156] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:51.972370 2025] [proxy_fcgi:error] [pid 3231960:tid 140412127631104] [client 88.129.111.122:11158] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:52.117149 2025] [proxy_fcgi:error] [pid 3231960:tid 140412102452992] [client 88.129.111.122:11174] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:31:54.744876 2025] [proxy_fcgi:error] [pid 3231960:tid 140412303877888] [client 88.129.111.122:11566] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')', referer: https://www.fdb.ch/wp-admin/post.php?post=3410&action=edit
[Fri Mar 07 10:32:00.087490 2025] [proxy_fcgi:error] [pid 3231960:tid 140412471731968] [client 88.129.111.122:27452] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'
[Fri Mar 07 10:32:01.173818 2025] [proxy_fcgi:error] [pid 3231960:tid 140412404590336] [client 88.129.111.122:27492] AH01071: Got error 'PHP message: WordPress database error Unknown column 'insertionMethod' in 'where clause' for query SELECT * FROM iarmfp18__xyz_ihs_short_code WHERE insertionMethod = 1 AND status = 1 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/insert-html-snippet/insert-html-snippet.php'), require('/plugins/insert-html-snippet/shortcode-handler.php')'

Since we don’t know how to locate the error logs on your FTP account, then you will need clarification from your hosting provider. Please reach out to them and ask where to find them, or why the server is responding with a 500 internal server error while editing the portfolio post that I linked to earlier.

Best regards,
Rikard

Hi,

The error shows up in the browser inspector, open that and you will see it.

Best regards,
Rikard

Hi,

Yes, and I posted the content of the error log file here. There are no fatal error in there, so there are no clues for us to follow. You should try reaching out to your hosting provider and ask why the server is returning a 500 internal server error on the admin-ajax.php file as mentioned here.

Best regards,
Rikard

Hi,

Thanks for the update. Why is that your hosting provider cannot help you? Note that it’s a server error message. A 500 internal server error is the most general error message there is, it basically means “something went wrong”. We cannot help you out with this unless we can get some more information as to why the server is responding like it is.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard