Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 23, 2018 at 4:06 pm #960898
    Daniel

    We are getting the following errors (see private content) on a white page when saving changes on pages.
    PHP-Version: 7.2
    Enfold: latest
    WP: latest

    May 24, 2018 at 5:36 am #961340
    Rikard

    Hey vincemilia,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 24, 2018 at 10:22 am #961406
    Daniel

    Hey Rikard,

    please see private content.

    May 25, 2018 at 9:18 pm #962399
    Basilis

    Hi,

    Your WordPress installation is hacked and you need to clear from malware.

    Best regards,
    Basilis

    May 28, 2018 at 10:43 am #963038
    Daniel

    Hi Basilis,

    how have you found out that it ist hacked? We only did updates of wp and enfold, after that the errors occured.

    Which files do we need to clean?

    May 29, 2018 at 7:48 pm #963906
    Basilis

    Hi,

    I can see the errors and I googled them and the return was that.

    Best regards,
    Basilis

    May 30, 2018 at 10:47 am #964093
    Daniel

    Hi,

    we have scanned the site with several tools. None of them detected any malware or other security risks.

    What else could be the problem? Maybe unclean updates?

    Could you please have a closer look because actually we can’t work with Enfold which is very bad.

    June 1, 2018 at 9:48 am #965146
    Rikard

    Hi,

    Thanks for the feedback and sorry for the problems. On which page exactly is this happening?

    Best regards,
    Rikard

    June 4, 2018 at 9:49 am #966396
    Daniel

    Hi,

    this happens on any page.

    June 5, 2018 at 5:46 am #966963
    Rikard

    Hi,

    Thanks for the feedback, though I can’t reproduce the problem on my end. I updated the page in private and everything seems to be working normally.

    Best regards,
    Rikard

    June 7, 2018 at 9:56 am #968332
    Daniel

    Hi Rikard,

    this is strange behavior. Did the same with no errror. Now i’ve updatet Plugins, also no errors. But when trying to update Enfold i get a lot of errors in the backend, frontend seems fine. Please see errors in private content.

    June 8, 2018 at 5:17 am #969926
    Rikard

    Hi,

    Thanks for that, those are warning though so I don’t think they should affect anything. Did that happen when you updated the theme itself?

    Best regards,
    Rikard

    June 8, 2018 at 9:13 am #970015
    Daniel

    Hi,

    i’ve tried to update the theme via dashboard. The update process stopped and the errors occured so no update was done.

    How to solve this?

    June 10, 2018 at 12:23 pm #970754
    Victoria

    Hi vincemilia,

    Best regards,
    Victoria

    June 11, 2018 at 4:09 pm #971269
    Daniel

    Hi Victoria,

    thanks for testing. Must have been a temporary problem. Topic can be closed.

    Best regards.
    Vincemilia

    June 12, 2018 at 9:42 am #971598
    Rikard

    Hi,

    Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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