Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 9, 2014 at 11:38 am #333126
    ayanasoul

    Hi,

    I was told there was nothing to worry about at the moment, but that it might be helpful to raise these errors with your support team.

    October 10, 2014 at 6:52 am #333685
    Ismael

    Hey ayanasoul!

    Thank you for the heads up.

    Are you experiencing any issues with the theme? I’ll ask Kriesi to take a look.

    Regards,
    Ismael

    October 14, 2014 at 6:55 pm #335710
    Kriesi

    Hi!
    Interesting. What exactly are the error messages? We use default wordpress functions in the locations mentioned so I am not sure if this is really something we can fix…

    Regards,
    Kriesi

    October 15, 2014 at 1:06 am #335838
    ayanasoul
    This reply has been marked as private.
    October 15, 2014 at 8:14 am #335984
    Ismael

    Hey!

    Another user reported the issue and updating to PHP 5.6 seems to fix it.

    https://kriesi.at/support/topic/bug-with-team-member-content-element/

    Cheers!
    Ismael

    October 15, 2014 at 4:04 pm #336200
    Kriesi

    Hey!

    I have googled the term “wordpress 502 Bad Gateway” and what I get are a lot of different threads with that problem (not related to enfold, most of the time other themes or plugins) and a lot of those threads mention wpengine so I am not really sure if they are running some special kind of servers. The error does not happen for our other 40.000 enfold customers and as I said above is caused by generic wordpress functions that are not even theme specific, so I am having a hard time helping here, with no way to reproduce the issue :/

    From what I gathered in some of those threads mentioned above, its maybe because there are not enough resources available for the database. Not sure if there is something you can change in your wpengine dashboard to increase that?

    Best regards,
    Kriesi

    • This reply was modified 10 years, 1 month ago by Kriesi.
    October 20, 2014 at 9:48 pm #338671
    ayanasoul

    Thank you Ismael and Kriesi for both your responses! I have contacted WP Engine regarding your advice and support.

    October 20, 2014 at 11:35 pm #338746
    Kriesi

    great, let us hear if you got any follow up infos. If its indeed a problem with the theme and the server we would love to make it work but I am not sure what exactly we can do if it works for almost every other hosting environment :)

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Viewing 8 posts - 1 through 8 (of 8 total)
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