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  • January 11, 2014 at 3:23 am #208302
    Paul M

    hi,

    i uploaded the latest update of the theme and when i try to access either the site or the admin, i get a blank page and the following in the error console

    [Error] Failed to load resource: the server responded with a status of 500 (Internal Server Error) (customize.php, line 0)
[Error] TypeError: 'undefined' is not a function (evaluating 'this.hide()')
	close (content_start_0.js, line 1)

    when i roll back to 2.3.2, the site loads fine

    any suggestions?

    thanks.

    January 11, 2014 at 6:04 am #208328
    Ismael

    Hey Paul!

    This is a server side error. Please contact your host. Could be intermittent, like if the server database goes down. May be worth trying at another time. Please post a link to the website with the latest Enfold version.

    Best regards,
    Ismael

    January 11, 2014 at 5:19 pm #208417
    Paul M

    When I roll it back to 2.3.x the site is fine. If I switch the theme to 2.4.5 then I get the error, so something in the update is causing the server error.

    January 12, 2014 at 11:30 am #208622
    Dude

    Hey!

    Please try to increase the allocated php memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If this doesn’t help try to re-install WP3.8 and Enfold 2.4.5 with ftp: https://vimeo.com/channels/aviathemes/67209750

    Regards,
    Peter

    March 14, 2014 at 12:25 am #237289
    Paul M

    hi,
    never did get this figured out, and still trying to upgrade. tried 2.4.5 as well as the latest 2.6.1
    tried increasing the memory allocation, as well as disabling all plugins, updating to 3.8.1 and updating theme directly via ftp

    thanks

    March 14, 2014 at 7:21 am #237411
    Ismael

    Hey!

    Can you please post the link to the website? Do you have a cache plugin? Please disable that first.

    Cheers!
    Ismael

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