Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 19, 2016 at 1:33 am #634843
    Welmoed

    Hi!

    When I try to open a colour section or code block on a specific page, I get an error message. It says: “Error fetching content – please reload the page and try again.” It prevents me from getting into the specific blocks, so I can’t work on them :-(

    What could cause this and how can I make it go away?

    It happens here for example: http://www.welmoedverhagen.com

    Thanks!

    Welmoed

    • This topic was modified 8 years, 7 months ago by Welmoed.
    May 19, 2016 at 7:06 am #634993
    Vinay

    Hey Welmoed,

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    May 28, 2016 at 6:53 am #639675
    Welmoed

    Thanks!

    It seems that WordFence security is the ’cause’ of the issue. When that plugin is activated, I get the issue, when it’s deactivated, all works fine. It now also gives me this message after I click the “error fetching content” one away:

    Background Request Blocked

    A background request to WordPress was just blocked for the URL /wp-admin/admin-ajax.php. If this occurred as a result of an intentional action, you may consider whitelisting the request to allow it in the future.

    Of course I’d like to continue using the WordFence plugin on my site, so what do I do now?

    May 28, 2016 at 9:51 am #639708
    Vinay

    Hi,

    Please go ahead and whitelist wp-admin/admin-ajax.php it should resolve the issue.

    Best regards,
    Vinay

    May 31, 2016 at 12:48 pm #640886
    BeeCee

    I have exactly the same problem, but /wp-admin/admin-ajax.php cannot be whitelisted by Wordfence – no idea, why.
    Could you whitelist it @Welmoed?

    May 31, 2016 at 1:01 pm #640891
    Welmoed

    I don’t know how to do that… I was going to ask how I should do it :-)

    May 31, 2016 at 1:16 pm #640900
    BeeCee

    @Welmoed, first try to make your changes, which are not working right.
    Then go to the settings of Wordfence -> Live Traffic, there you can see, what Wordfence blocked – and there you can whitelist this:
    http://screencloud.net/v/hktk

    But this doesn’t helped in my case :-(

    June 1, 2016 at 1:00 pm #641441
    Andy

    Hi,

    please contact Wordfence Support about this issue. Does something similar happen with a default WP theme too for you?

    Best regards,
    Andy

    June 1, 2016 at 1:43 pm #641482
    BeeCee

    Hi,

    I haven’t contact Wordfence yet, because this happens only with ALB elements and ENFOLD, not on normal posts or pages, that are NOT created with ALB, and NOT with TwentySixteen theme, for example (all other plugins disabled).

    June 3, 2016 at 5:58 am #642377
    Ismael

    Hi,

    Thank you for the info. We didn’t know that’s possible. Could you please post the login details here so that we can check the settings? Maybe we’ll find something. And opening a new ticket in the Wordfence support forum will definitely help.

    Best regards,
    Ismael

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