Error when activating theme - Support | Kriesi.at

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February 17, 2024 at 4:52 pm #1434581

dianelester29
Participant

Hi. When activating Enfold, I get this error: There has been a critical error on this website. Please check your site admin email inbox for instructions.

I reached out to my hosting company for help, and they can’t activate the theme either. He re-uploaded the files but can’t activate. His reply is below, suggested I reach out to you. I have used Enfold successfully on other sites, so not sure what is going on. Would appreciate any help. Thanks.

Hosting company reply:
I wasn’t able to get that theme to work either. Here are some of the errors it produces, in case you want to send them to the theme author:

[17-Feb-2024 04:52:04 UTC] PHP Warning: require(/var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/widgets/class-widget-loader.php): Failed to open stream: No such file or directory in /var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 222
[17-Feb-2024 04:52:04 UTC] PHP Warning: require(/var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/widgets/class-widget-loader.php): Failed to open stream: No such file or directory in /var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 222
[17-Feb-2024 04:52:04 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/widgets/class-widget-loader.php’ (include_path=’.:/usr/share/pear’) in /var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/inc-autoconfig.php:222
Stack trace:

0 /var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/avia_framework.php(38): require()
1 /var/www/test.ginjohnacting.com/wp-content/themes/enfold/functions.php(247): require_once(‘/var/www/test.g…’)
2 /var/www/test.ginjohnacting.com/wp-settings.php(611): include(‘/var/www/test.g…’)
3 /var/www/test.ginjohnacting.com/wp-config.php(94): require_once(‘/var/www/test.g…’)
4 /var/www/test.ginjohnacting.com/wp-load.php(50): require_once(‘/var/www/test.g…’)
5 /var/www/test.ginjohnacting.com/wp-admin/admin.php(34): require_once(‘/var/www/test.g…’)
6 /var/www/test.ginjohnacting.com/wp-admin/themes.php(10): require_once(‘/var/www/test.g…’)
7
thrown in /var/www/test.ginjohnacting.com/wp-content/themes/enfold/framework/php/inc-autoconfig.php on line 222

February 17, 2024 at 7:44 pm #1434610

Mike
Moderator

Hey Diane,
Please include FTP access in the Private Content area so we can examine.
Is this a new site with no content or is it a staging site of a site that you are updating or importing?
I ask to know if the site can be reset or if there is expected content that you don’t want to lose.

Best regards,
Mike

February 17, 2024 at 8:37 pm #1434615

dianelester29
Participant

Hi Mike,

test.ginjohnacting.com is a copy of ginjohnacting.com . I am trying to convert the test site from the Oscillator theme to Enfold. The site can be reset if need be – I can always pull content from the live site (ginjohnacting.com). Just fyi, earlier this month I converted another site from Oscillator to Enfold successfully. ftp credentials provided. Thanks for your help!
Diane

February 17, 2024 at 9:44 pm #1434623
Mike
Moderator
Hi,
Thanks, I was able to remove the Enfold theme and then I could login into your site, and I disabled all of your plugins, then I tried to upload a new version of the theme and I got a 406 server error:
Not Acceptable
An appropriate representation of the requested resource could not be found on this server.
This may be caused by Mod_Security on your server.
I removed the theme again and noted some Wordfence code in your .htaccess file:
```
# Wordfence WAF
<Files ".user.ini">
    <IfModule mod_authz_core.c>
        Require all denied
    </IfModule>
    <IfModule !mod_authz_core.c>
        Order deny,allow
        Deny from all
    </IfModule>
</Files>

# END Wordfence WAF

ModPagespeedRewriteLevel CoreFilters
```
since I had disabled all of the plugins I thought that this was causing an issue so I removed it and tried to upload the theme again but got the same error and I was booted out of FTP, I think I was banned by Mod_Security. See if your host can disable Mod_Security and then we can try uploding the theme again.
I have not seen this issue before, perhaps you could also try creating a new subdomain and a new plain WordPress install and try installing Enfold there.

Best regards,
Mike
February 19, 2024 at 9:49 pm #1434814

dianelester29
Participant

Hi Mike,

I shared your response with our hosting company and he said: Well, I know that mod_security affects uploading via WordPress, but the issue was not that because I was able to successfully upload and unzip the theme file. I’m going to try a different approach this evening and I will let you know how it goes.

We wound up going with Plan B …. we copied an existing site where I used/activated Enfold already into the test site that gave us problems. Then I started recreating pages using Enfold.

Thanks for your help!

February 20, 2024 at 3:43 am #1434830

Mike
Moderator

Hi,
Glad to hear that you have this sorted out, this as a strange issue that I have not seen before. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike
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