Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 25, 2018 at 9:21 am #1014064
    federicotriana

    Hi,
    I installed the choices theme, deactivated all plugins and tried to activate the theme, but I got a ‘failed to open stream’ error. I send a link to the screenshot.
    Any suggestions? I don’t know how to address the issue.

    Thanks,
    Federico

    September 25, 2018 at 9:32 am #1014071
    Dude

    Hey Federico,

    Based on the error message I think your php version is outdated. Please upgrade to php 5.6 or a newer version. The recommended PHP version for wordpress is PHP 7 ( https://wordpress.org/about/requirements/ ). If you don’t know how to upgrade the php version please ask the host / server administrator to help you.

    Best regards,
    Peter

    September 26, 2018 at 10:53 pm #1015009
    federicotriana

    Hi Peter,
    thank you for your answer. I updated my php as suggested, but I still get an error screen. Here the link to the screenshot: https://www.dropbox.com/s/s18p74qlr4q16xy/2018-09-26.png?dl=0

    Any further suggestions?
    Cheers,
    Federico

    September 27, 2018 at 8:13 am #1015153
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 28, 2018 at 7:07 pm #1015851
    federicotriana

    Hi Rikard, I send you as private content all the login credentials.
    Thank you!

    September 30, 2018 at 8:02 am #1016214
    Rikard

    Hi,

    Thanks for that, though the WordPress login details are not working. Could you check and verify please?

    Best regards,
    Rikard

    September 30, 2018 at 9:50 pm #1016345
    federicotriana
    This reply has been marked as private.
    October 3, 2018 at 3:45 am #1017308
    Ismael

    Hi,

    The “choices” theme is inside another folder called “choices_temp”. Please move the theme files outside of that folder and then try to activate the theme again.

    Best regards,
    Ismael

    October 3, 2018 at 10:44 am #1017435
    federicotriana

    The choices theme is inside the folder ‘choices-temp’ because I renamed the folder that way, otherwise the site and the wordpress dashboars were inaccessibile due to the error caused by the theme activation.
    I gave you ftp credentials for access, so you can rename the folder again ‘choices’ and the theme will be again visible for activation from the dashboard, then you can perform your tests.
    Pleas let me know a soon as possible!
    Thanks

    October 4, 2018 at 9:23 pm #1018010
    Ismael

    Hi,

    I found this thread, which seems to be related to your issue. Please try to update your WordPress installation manually and then reset the permalinks afterwards.

    // https://wordpress.org/support/topic/warning-require-failed-to-open-stream-no-such-file-or-directory/

    Error Related to Missing or Damaged Core Files
    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.
    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Best regards,
    Ismael

    October 9, 2018 at 12:14 am #1019282
    federicotriana

    Hi Ismael,
    I followed the instructions you gave me but the problems was still present.
    After many trials I solved it by downgrading the php version from 7.1 to 7.0, apparently the choices theme is not compatible with php 7.1.

    Best regards,
    Federico

    October 9, 2018 at 6:48 pm #1019606
    Victoria

    Hi Federico,

    Glad you got it working for you! Hmm… it should not be the case.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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