Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 5, 2022 at 2:48 pm #1360806
    vbonora

    Hi Kriesi,
    my client upgraded the site to wordpress 6.0.1 and woocommerce 6.7.0 and the alternative mobile menu stopped working. We updated the child theme to the latest version 5.1.1 but got error 500 on the pages where we used the layout builder to invoke the products. The backend pages could no longer be edited. The site cannot have this error and we reverted to the old version of the theme using the Enable jQuery Migrate Helper plugin to show the menu. But this is not a solution, can you help me?

    Thanks advance

    August 5, 2022 at 3:22 pm #1360811
    Yigit

    Hi,

    Thanks for contacting us!

    I have tested this on my local installation using WordPress 6.0.1, WooCommerce 6.7.0 and Enfold 5.1.1 however I could not reproduce the issue. Issue might be related to modifications done on your child theme.

    Could you please create a duplicate testing installation and post FTP and WP admin logins here privately so we can look into it? :)

    Regards,
    Yigit

    August 5, 2022 at 3:58 pm #1360820
    vbonora
    This reply has been marked as private.
    August 8, 2022 at 4:35 am #1361041
    Ismael

    Hi,

    Thank you for the info.

    In the child there is also the “shortcode” folder of https://www.spiderflystudios.com/shop/software/custom-enfold-elements-spiderfly/, the header.php file has not been modified.

    It is possible that the errors occurred because the custom shortcodes in that folder are not updated and are no longer compatible with the latest version of the theme. Is there an available update for the custom shortcodes that is compatible with Enfold 5.1.1?

    Please enable the error logs so that we can check the generated errors. You may need to contact the shortcode developer/s and ask them to inspect the issue.

    Best regards,
    Ismael

    August 25, 2022 at 9:36 am #1362739
    vbonora

    Thanks Ismaele,
    sorry for the delay i am still waiting for the answer from spiderfly studios.

    Any other suggestions for the error?

    Thanks

    August 28, 2022 at 7:05 pm #1362998
    Mike

    Hi,
    Unfortunately, as I understand this, it is a custom element from the spiderfly studios, they may need to update their code, but as we are not familiar with their code we will leave this thread open until you hear back from them.

    Best regards,
    Mike

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