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Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 7, 2016 at 4:33 am #669378
    scoot247

    Getting a forbidden error when trying to update to new Enfold.

    Updating Theme Enfold (8/8)
    Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/199185225/enfold.zip?

    August 8, 2016 at 8:39 am #669675
    Rikard

    Hi scoot247,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 10, 2016 at 3:57 am #670582
    scoot247

    Thanks for the reply Rikard.

    August 11, 2016 at 5:28 am #671146
    Rikard

    Hi,

    Thanks for that but we need a URL as well :-)

    Regards,
    Rikard

    August 16, 2016 at 12:12 am #672912
    scoot247

    http://www.skinthatcares.com/wp-admin

    August 17, 2016 at 5:39 am #673484
    Rikard

    Hi,

    Thanks, login details are not working though, please check and verify. I would try contacting your hosting provider as well since the problem is likely a permission setting on your site which needs to be modified.

    Thanks,
    Rikard

    August 19, 2016 at 2:22 pm #674770
    scoot247

    Hi Rikard,

    I am the site admin of this but I have never been able to use the update link in WP, it would be nice to be able to. Is there a different email address I can use for your account?

    Scott

    August 19, 2016 at 2:23 pm #674771
    scoot247

    Hi

    August 23, 2016 at 12:39 pm #676350
    Andy

    Hi,

    you are using a very old theme version. Please click on “Check manually” when try to update, then you will find Enfold in the list of the theme you can update. Go and install v.3.7.1.

    Best regards,
    Andy

    August 23, 2016 at 3:19 pm #676463
    scoot247

    Hi Andy,

    Great, good to know I need to do an interim update. Unfortunately I am trying to update from the them options panel within the WP admin. Are you saying I need to manually do the update, copy the ENFOLD folder and replace the one on the site? Because I don’t see a checkbox in the Theme Options panel in WP.

    I will be honest, this is my first attempt at updating Enfold, so my apologies if I seem dense.

    Scott

    August 23, 2016 at 7:44 pm #676627
    scoot247

    Guess Ill fumble through it…thanks

    August 24, 2016 at 4:40 am #676743
    scoot247

    I figured it out, thanks.

    August 24, 2016 at 4:19 pm #677088
    Andy

    Hi,

    glad you figured it out. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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Viewing 13 posts - 1 through 13 (of 13 total)
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